Public Health Center Regional Public Service Agency: Alternative Policies for Improving Public Health Quality

DOI

10.2991/978-2-494069-65-7_45How to use a DOI?

Keywords

Policy Implementation; Health Services; Public Health

Abstract

The quality of excellent service is one of the keys to building trust and community satisfaction. However, the community remains unsatisfied specifically the health sector about the quality of basic services provided by the government. This can be seen from various health problems that are still prevailing in the region. By employing the qualitative research approach, this study sought to look at policies implemented by the government to support the development of the quality of public services. The results showed that the First Level Health Facility only provides public health services at the first level treatment such as the Public Health Center which prioritizes preventive efforts to alleviate the public health in the area of work. Records showed that the implementation of the Regional General Service Agency policy is carried out by the local governments in optimizing public services considering the flexibility and convenience based on its financial management patterns. From the experiences of implementing Regional General Service Agency management in Public Health Center, the researchers further recommend the following to improve the quality of public services: (1) Require the availability of accompanying personnel in the implementation of Regional General Service Agency; (2) Application of Regional General Service Agency flexibility, although only limited to the management of JKN capitation funds; (3) Issuance of SOPs in the management of health services; (4) Strengthening roles, tasks, and institutional functions at Public Health Center in managing Regional General Service Agency.

Copyright

© 2022 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Herie Saksono
AU  - Imam Radianto Anwar Setia Putra
AU  - Adi Suhendra
AU  - Herman Yaarozatulo Harefa
AU  - Purwadi
AU  - Witra Apdhi Yohanitas
AU  - Nurhuda Firmansyah
AU  - Arif Ramadhan
AU  - Siti Hanifa Azanda
AU  - Bonataon Maruli Timothy Vincent Simandjorang
AU  - Robby Firman Syah
AU  - Dian Martha Indarti
AU  - Tania Andari
AU  - Novi Savarianti Fahrani
AU  - Afriyanni
AU  - Suripto
AU  - Rosidah
AU  - Tini Apriani
AU  - Evi Maya Savira
AU  - Bachtari Alam Hidayat
AU  - Putri Erlyn
AU  - Marsono
AU  - Joko Sabtohadi
AU  - Melati Ayuning Pranasari
AU  - Suci Emilia Fitri
PY  - 2022
DA  - 2022/12/24
TI  - Public Health Center Regional Public Service Agency: Alternative Policies for Improving Public Health Quality
BT  - Proceedings of the International Conference on Sustainable Innovation on Humanities, Education, and Social Sciences (ICOSI-HESS 2022)
PB  - Atlantis Press
SP  - 541
EP  - 549
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-65-7_45
DO  - 10.2991/978-2-494069-65-7_45
ID  - Saksono2022
ER  -