Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)

Academic Service Quality in Education Management in Higher Education

Authors
Enjang Yusuf Ali, Munir Munir, Johar Permana, Dedy Achmad Kurniady
Corresponding Author
Enjang Yusuf Ali
Available Online 7 February 2020.
DOI
https://doi.org/10.2991/assehr.k.200130.221How to use a DOI?
Keywords
academic service quality, education management, higher education
Abstract

The purpose of this study is to analyze how the quality of academic services can support education management activities in tertiary institutions. The method used in this research is a qualitative approach with descriptive methods. There is a collection of data used by interviews conducted with some information, namely students, lecturers, staff and university leaders. The secondary data was also carried out with a documentation study of supporting documents in IAIC. The results show that the quality of inputs, processes and outputs is needed as a whole academic service system in tertiary institutions, which is continuously carried outing support in improve the quality of academic services and increasing student and user satisfaction.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
7 February 2020
ISBN
978-94-6252-899-4
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.200130.221How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Enjang Yusuf Ali
AU  - Munir Munir
AU  - Johar Permana
AU  - Dedy Achmad Kurniady
PY  - 2020
DA  - 2020/02/07
TI  - Academic Service Quality in Education Management in Higher Education
BT  - Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)
PB  - Atlantis Press
SP  - 455
EP  - 461
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200130.221
DO  - https://doi.org/10.2991/assehr.k.200130.221
ID  - Ali2020
ER  -