Academic Service Quality in Education Management in Higher Education
Enjang Yusuf Ali, Munir Munir, Johar Permana, Dedy Achmad Kurniady
Enjang Yusuf Ali
Available Online 7 February 2020.
- 10.2991/assehr.k.200130.221How to use a DOI?
- academic service quality, education management, higher education
The purpose of this study is to analyze how the quality of academic services can support education management activities in tertiary institutions. The method used in this research is a qualitative approach with descriptive methods. There is a collection of data used by interviews conducted with some information, namely students, lecturers, staff and university leaders. The secondary data was also carried out with a documentation study of supporting documents in IAIC. The results show that the quality of inputs, processes and outputs is needed as a whole academic service system in tertiary institutions, which is continuously carried outing support in improve the quality of academic services and increasing student and user satisfaction.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Enjang Yusuf Ali AU - Munir Munir AU - Johar Permana AU - Dedy Achmad Kurniady PY - 2020 DA - 2020/02/07 TI - Academic Service Quality in Education Management in Higher Education BT - Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019) PB - Atlantis Press SP - 455 EP - 461 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.200130.221 DO - 10.2991/assehr.k.200130.221 ID - Ali2020 ER -