Academic Service Quality in Education Management in Higher Education

DOI

10.2991/assehr.k.200130.221How to use a DOI?

Keywords

academic service quality, education management, higher education

Abstract

The purpose of this study is to analyze how the quality of academic services can support education management activities in tertiary institutions. The method used in this research is a qualitative approach with descriptive methods. There is a collection of data used by interviews conducted with some information, namely students, lecturers, staff and university leaders. The secondary data was also carried out with a documentation study of supporting documents in IAIC. The results show that the quality of inputs, processes and outputs is needed as a whole academic service system in tertiary institutions, which is continuously carried outing support in improve the quality of academic services and increasing student and user satisfaction.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Enjang Yusuf Ali
AU  - Munir Munir
AU  - Johar Permana
AU  - Dedy Achmad Kurniady
PY  - 2020
DA  - 2020/02/07
TI  - Academic Service Quality in Education Management in Higher Education
BT  - Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019)
PB  - Atlantis Press
SP  - 455
EP  - 461
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200130.221
DO  - 10.2991/assehr.k.200130.221
ID  - Ali2020
ER  -