Analysis of Bureaucratic Reform in KPPN Surabaya I And II to Improve Public Services Through Standard Operating Procedure Enforcement With One Stop Service Innovation

DOI

10.2991/icss-18.2018.26How to use a DOI?

Keywords

Bureaucracy reform, public services

Abstract

The Implementation of bureaucracy reform in Treasury Office (KPPN) Surabaya I and II follow the bureaucracy reform of Ministry Finance. The purpose of this study is to describe the bureaucracy reform of public services in KPPN Surabaya I and II. The type of research uses a social legal study. The data collection techniques are interviews, observation, documentation and literature study. The subject of research is purposive sampling. The data analysis technique consists of three flow events occurring simultaneously which are data reduction, data presentation, and conclusion/verification. The result of the study showed that bureaucratic reform is based on Minister of Empowerment of the Civil State Apparatus Decree Number 63 of 2003 which includes simplicity, clarity, certainty of time, accuracy, security, responsibility, completeness of facilities and infrastructure, ease of access, discipline, courtesy and hospitality and comfortability.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Hezron Sabar Rotua Tinambunan
AU  - Hananto Widodo
PY  - 2018/10
DA  - 2018/10
TI  - Analysis of Bureaucratic Reform in KPPN Surabaya I And II to Improve Public Services Through Standard Operating Procedure Enforcement With One Stop Service Innovation
BT  - Proceedings of the 1st International Conference on Social Sciences (ICSS 2018)
PB  - Atlantis Press
SP  - 114
EP  - 117
SN  - 2352-5398
UR  - https://doi.org/10.2991/icss-18.2018.26
DO  - 10.2991/icss-18.2018.26
ID  - Tinambunan2018/10
ER  -