Role of Emotional Intelligence in Managing Stress at Workplace; A Study Among Healthcare Employees

Tess Jacob; Nisha G. Malini; G. Delina

doi:10.2991/978-2-38476-533-1_65

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Role of Emotional Intelligence in Managing Stress at Workplace; A Study Among Healthcare Employees

Authors

Tess Jacob¹^{, 2}^{, *}, Nisha G. Malini³^{, 2}, G. Delina⁴^{, 2}

¹Karunya University, Coimbatore, India

²Kalasalingam Academy of Research and Education, Trichy, India

³SCMS School of Technology and Management, Kochi, India

⁴Karunya University, Coimbatore, India

^*Corresponding author. Email: tess@scmsgroup.org

Corresponding Author

Tess Jacob

Available Online 31 December 2025.

DOI: 10.2991/978-2-38476-533-1_65 How to use a DOI?
Keywords: emotional intelligence; hospitals; stress management; healthcare; work place
Abstract: Emotional intelligence is the capacity of a person to identify and manage our emotions in an optimistic manner to control and regulate stress. The skill of managing emotions varies from one individual to the other. This study examines the role of emotional intelligence in managing stress at work place among nurses in private hospitals. The nurses in health sector have been chosen hence the nurses in private hospitals are facing the issues on role overload, role ambiguity, shift works, financial constraints and patient’s attitude. The study moves forward with the findings of Daniel Goleman’s theory (1995) on emotional intelligence. The purpose of the study is to identify the emotional intelligence level among employees, to measure the stress level of employees at work place and to analyze the relationship between work stress and emotional intelligence in healthcare employees in private hospital. For the necessity of data collection the researcher has selected a total of five private hospitals which is located in Kottayam.
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title: Proceedings of the International Conference on Smart Systems and Social Management (ICSSSM-2 2025)
Series: Advances in Social Science, Education and Humanities Research
Publication Date: 31 December 2025
ISBN: 978-2-38476-533-1
ISSN: 2352-5398
DOI: 10.2991/978-2-38476-533-1_65 How to use a DOI?
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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ris enw bib

TY  - CONF
AU  - Tess Jacob
AU  - Nisha G. Malini
AU  - G. Delina
PY  - 2025
DA  - 2025/12/31
TI  - Role of Emotional Intelligence in Managing Stress at Workplace; A Study Among Healthcare Employees
BT  - Proceedings of the International Conference on Smart Systems and Social Management (ICSSSM-2 2025)
PB  - Atlantis Press
SP  - 1069
EP  - 1079
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-533-1_65
DO  - 10.2991/978-2-38476-533-1_65
ID  - Jacob2025
ER  -

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