Proceedings of the International Conference on Technology and Innovation Management (ICTIM 2022)

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Determinants of Knowledge Worker Performance in Public Sector: A Conceptual Framework

Authors
Neetha Kumari Pachayappan1, Kalisri Logeswaran Aravindan1, *, Mazni Alias1
1Faculty of Management, Multimedia University, 63100, Cyberjaya, Malaysia
*Corresponding author. Email: aravindan@mmu.edu.my
Corresponding Author
Kalisri Logeswaran Aravindan
Available Online 26 December 2022.
DOI
10.2991/978-94-6463-080-0_9How to use a DOI?
Keywords
Knowledge Productivity; Knowledge Worker; Knowledge Worker Performance; Public Sector; Human-related Factors; Job-related Factors
Abstract

Malaysian government has given a very high importance in developing the knowledge and skills among public service officers who are knowledge workers since human capital has been the key towards high performance achievement. However, there are many issues on unsatisfactory performance in public sector which were flagged by numerous audit reports and complaints received by Public Complaints Bureau. This paper fills the gap by examining the comprehensive literature in order to understand the relationship between knowledge productivity and knowledge worker performance. The aim of this paper is to identify knowledge productivity practices contributing to knowledge worker performance in public sector and to develop a conceptual framework supporting their relationship. The literatures reveals that there is a positive relationship between job related factors, human related factors, organizational commitment and knowledge worker performance. If empirically supported, this conceptual framework offers a new perspective on understanding knowledge productivity, organizational commitment and knowledge worker performance. This study also assists federal government to focus on factors related to knowledge productivity in order to further improve knowledge worker performance in public sector.

Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Technology and Innovation Management (ICTIM 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
26 December 2022
ISBN
10.2991/978-94-6463-080-0_9
ISSN
2352-5428
DOI
10.2991/978-94-6463-080-0_9How to use a DOI?
Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Neetha Kumari Pachayappan
AU  - Kalisri Logeswaran Aravindan
AU  - Mazni Alias
PY  - 2022
DA  - 2022/12/26
TI  - Determinants of Knowledge Worker Performance in Public Sector: A Conceptual Framework
BT  - Proceedings of the International Conference on Technology and Innovation Management (ICTIM 2022)
PB  - Atlantis Press
SP  - 102
EP  - 117
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-080-0_9
DO  - 10.2991/978-94-6463-080-0_9
ID  - Pachayappan2022
ER  -