Proceedings of the International Dental Conference of Sumatera Utara 2017 (IDCSU 2017)

The Level of Satisfaction in Health Service After Tooth Extraction in Puskesmas Polonia, Padang Bulan, Selayang II, Medan

Authors
Jelika Murni Sihombing, Hendry Rusdy
Corresponding Author
Jelika Murni Sihombing
Available Online February 2018.
DOI
https://doi.org/10.2991/idcsu-17.2018.38How to use a DOI?
Keywords
Patient satisfaction, extraction
Abstract
Puskesmas is one of the most important public health service facilities in Indonesia. Tooth extraction is one of the dental clinic services provided in puskesmas. Tooth extraction is the process of removing a whole section of tooth along with its pathological tissue from the tooth socket and handling the complications that may occur. Patient satisfaction against dental care is a comparison between the perceptions and expectation before treatment. The study was conducted in Puskesmas Polonia, Padang Bulan, and Selayang II based on five dimensions of service quality using Likert scale. This is descriptive research with 146 samples selected by using accidental sampling method. Results showed that satisfaction of tooth extraction procedure were 66.6% in Puskesmas Polonia, 54.3% in Puskesmas Padang Bulan, and 77.8% in Puskesmas Selayang II. In conclusion, the highest level of satisfaction in tooth extraction procedure was found in Puskesmas Selayang II with percentage of 77.8%.
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Proceedings
International Dental Conference of Sumatera Utara 2017 (IDCSU 2017)
Part of series
Advances in Health Sciences Research
Publication Date
February 2018
ISBN
978-94-6252-474-3
ISSN
2468-5739
DOI
https://doi.org/10.2991/idcsu-17.2018.38How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Jelika Murni Sihombing
AU  - Hendry Rusdy
PY  - 2018/02
DA  - 2018/02
TI  - The Level of Satisfaction in Health Service After Tooth Extraction in Puskesmas Polonia, Padang Bulan, Selayang II, Medan
BT  - International Dental Conference of Sumatera Utara 2017 (IDCSU 2017)
PB  - Atlantis Press
SN  - 2468-5739
UR  - https://doi.org/10.2991/idcsu-17.2018.38
DO  - https://doi.org/10.2991/idcsu-17.2018.38
ID  - MurniSihombing2018/02
ER  -