A Study on Information Regulation as a Legal Instrument for Protecting E-Consumers During COVID-19 Pandemic Outbreak
- DOI
- 10.2991/assehr.k.211223.089How to use a DOI?
- Keywords
- right to be informed; information regulation; consumer protection; COVID-19
- Abstract
The COVID-19 is an infectious respiratory disease caused by a novel coronavirus, severe acute respiratory syndrome coronavirus 2 (SARS- CoV-2) which is primarily transmitted between people through respiratory droplets and contaminated objects; airborne transmission may be possible in specific circumstances. The spread of Covid-19 significantly changed consumer shopping behavior from traditional retail shopping to new norm practice i.e. online shopping. Consumers shopped their basic needs using various platforms available such as Jaya Grocer Online, Tesco Online Grocery, Shopee. Lazada, Mudah.my and many more. However, these experiences of online shopping have not been very pleasant for many of the consumers. The common criticisms of online shopping are lack of enough and accurate information, lack of privacy and confidentiality, lack of refund policy and aftersales policy. This paper is focusing on information regulation as a measure to protect consumers from inadequate and inaccurate information supplied by the traders and sellers in online shopping platforms by analysing the concept of rights to be informed and the theory of informational regulation. This study is hope to provide a better mechanism for protecting the rights of e- consumers at all stages of transaction; pre-purchase, during purchase and post-purchase.
- Copyright
- © 2021 The Authors. Published by Atlantis Press SARL.
- Open Access
- This is an open access article under the CC BY-NC license.
Cite this article
TY - CONF AU - Norhasliza binti Ghapa AU - Farhanin binti Abdullah Asuhaimi PY - 2021 DA - 2021/12/24 TI - A Study on Information Regulation as a Legal Instrument for Protecting E-Consumers During COVID-19 Pandemic Outbreak BT - Proceedings of the International Joint Conference on Arts and Humanities 2021 (IJCAH 2021) PB - Atlantis Press SP - 511 EP - 515 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.211223.089 DO - 10.2991/assehr.k.211223.089 ID - Ghapa2021 ER -