Public Service Innovation for Vulnerable Groups

Haryo Kunto Wibisono; Prasetyo Isbandono; Agus Prastyawan; Dian Arlupi Utami; Yuni Lestari

doi:10.2991/978-2-38476-008-4_124

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Public Service Innovation for Vulnerable Groups

Authors

Haryo Kunto Wibisono¹^{, *}, Prasetyo Isbandono¹, Agus Prastyawan¹, Dian Arlupi Utami¹, Yuni Lestari¹

¹Vocational Program of Public Administration, Universitas Negeri Surabaya, Surabaya, Indonesia

^*Corresponding author. Email: haryowibisono@unesa.ac.id

Corresponding Author

Haryo Kunto Wibisono

Available Online 19 March 2023.

DOI: 10.2991/978-2-38476-008-4_124 How to use a DOI?
Keywords: Innovation; Public Service; Public Service Technology; Public Service Innovation; Scope of Innovation; Vulnerable Groups
Abstract: This article discusses the practice of public service innovation in vulnerable groups in Dolopo District, Madiun Regency. Through qualitative methods, this article aims to identify the situation and conditions for the implementation of innovations in public service programs; Thus, analyze the factors affecting the implementation innovation of public service namely Peluk Mesra Ananda program. Using Halvorsen notion namely the scope of public service innovation as a conceptual framework, this article concludes that the scope of public service innovation from Peluk Mesra Ananda program is the use of information technology in the form of WhatsApp, on the ground delivery innovations so-called metode jemput bola, involvement of martial art organizations in the public service process, and an organizing model of forty plus one.
Copyright: © 2023 The Author(s)
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title: Proceedings of the International Joint Conference on Arts and Humanities 2022 (IJCAH 2022)
Series: Advances in Social Science, Education and Humanities Research
Publication Date: 19 March 2023
ISBN: 10.2991/978-2-38476-008-4_124
ISSN: 2352-5398
DOI: 10.2991/978-2-38476-008-4_124 How to use a DOI?
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

ris enw bib

TY  - CONF
AU  - Haryo Kunto Wibisono
AU  - Prasetyo Isbandono
AU  - Agus Prastyawan
AU  - Dian Arlupi Utami
AU  - Yuni Lestari
PY  - 2023
DA  - 2023/03/19
TI  - Public Service Innovation for Vulnerable Groups
BT  - Proceedings of the International Joint Conference on Arts and Humanities 2022 (IJCAH 2022)
PB  - Atlantis Press
SP  - 1160
EP  - 1168
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-008-4_124
DO  - 10.2991/978-2-38476-008-4_124
ID  - Wibisono2023
ER  -

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