Proceedings of the 1st International Multidisciplinary Conference on Education, Technology, and Engineering (IMCETE 2019)

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Effectiveness of E-Court in Improving Service Quality at Serang Religious Courts

Authors
Anton Aulawi, Muhamad Asmawi
Corresponding Author
Anton Aulawi
Available Online 6 March 2020.
DOI
10.2991/assehr.k.200303.050How to use a DOI?
Keywords
effectiveness, e-Court, improving service quality
Abstract

This study aims to determine the effectiveness of e-court in improving the quality of service in the Serang Religious Court. In this study the authors used a qualitative methodology, with observations and interviews with relevant officials in the Serang Religious Court and a number of advocates who are members of the Indonesian Advocates Association. The technique used to test the objectivity and validity of the data in this study is triangulation. The use of e-court in the Serang Religious Court aims to encourage increased efficiency and effectiveness in the settlement of cases, one of which is indicated by the reduction in pending cases to improve the quality of public services. In fact the use of e-court still emphasizes the effort of electronic recording only, it has not been optimized to improve the quality of public services and the performance of the judiciary. E-court has a positive impact on people as a means to register cases realizing an electronic court as a form of modern court that applies the principles of fast, simple and low-cost, but currently the e-court service system can only be done for advocates who have obtained validation from the Supreme Court of the Republic of Indonesia.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 1st International Multidisciplinary Conference on Education, Technology, and Engineering (IMCETE 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
6 March 2020
ISBN
10.2991/assehr.k.200303.050
ISSN
2352-5398
DOI
10.2991/assehr.k.200303.050How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Anton Aulawi
AU  - Muhamad Asmawi
PY  - 2020
DA  - 2020/03/06
TI  - Effectiveness of E-Court in Improving Service Quality at Serang Religious Courts
BT  - Proceedings of the 1st International Multidisciplinary Conference on Education, Technology, and Engineering (IMCETE 2019)
PB  - Atlantis Press
SP  - 212
EP  - 215
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200303.050
DO  - 10.2991/assehr.k.200303.050
ID  - Aulawi2020
ER  -