Proceedings of the International Conference on Communication, Policy and Social Science (InCCluSi 2022)

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Operational Management of the Trans Binjai Bus as an Effort to Improve Public Services in Binjai City

Authors
Khaidir Ali1, *, Fara Fadhillah1, Mutiara Rizki Hasibuan1
1Universitas Muhammadiyah Sumatera Utara, Medan, Indonesia
*Corresponding author. Email: khaidirali@umsu.ac.id
Corresponding Author
Khaidir Ali
Available Online 15 November 2022.
DOI
10.2991/978-2-494069-07-7_17How to use a DOI?
Keywords
Governance; Bus Operations; Public Service
Abstract

Governance is a service system that has the main objective of managing significant risks in order to meet these objectives through securing government assets and improving long-term management. Governance is an internal regulation that is intended as an effort to make public service institutions more efficient, effective and productive. This governance will govern the organization, management, accountability and transparency of the implementing organization. This study uses a descriptive method with qualitative analysis to determine the analysis of bus operational governance in the city of Binjai. The purpose of conducting a governance analysis is as a tool to guide development in urban areas and as an infrastructure for the movement of people and/or goods arising from activities in urban areas. The results of the study indicate that the quality of service provided still needs to be improved. Therefore, there is a need for various policy interventions that are legally ratified through local regulations.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Communication, Policy and Social Science (InCCluSi 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
15 November 2022
ISBN
10.2991/978-2-494069-07-7_17
ISSN
2352-5398
DOI
10.2991/978-2-494069-07-7_17How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Khaidir Ali
AU  - Fara Fadhillah
AU  - Mutiara Rizki Hasibuan
PY  - 2022
DA  - 2022/11/15
TI  - Operational Management of the Trans Binjai Bus as an Effort to Improve Public Services in Binjai City
BT  - Proceedings of the International Conference on Communication, Policy and Social Science (InCCluSi 2022)
PB  - Atlantis Press
SP  - 138
EP  - 143
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-07-7_17
DO  - 10.2991/978-2-494069-07-7_17
ID  - Ali2022
ER  -