Proceedings of the International Conference on Communication, Policy and Social Science (InCCluSi 2022)

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Resistance of Work Culture to the Issue of Professionalism in Land Administration Services

Authors
Damar Panji Adikumoro1, *, Ismi Dwi Astuti Nurhaeni2, Rino A. Nugroho2
1Master of Public Administration, Faculty of Social and Political Sciences, Sebelas Maret University, Surakarta, Indonesia
2Faculty of Social and Political Sciences, Sebelas Maret University, Surakarta, Indonesia
*Corresponding author. Email: anzhipanji@gmail.com
Corresponding Author
Damar Panji Adikumoro
Available Online 15 November 2022.
DOI
10.2991/978-2-494069-07-7_44How to use a DOI?
Keywords
Work Culture; Professional Service; Communication
Abstract

The vast majority of the work culture in Indonesia is unproductive and has many ineffective human resources. Therefore, good management, professionalism, and productive work culture are needed to achieve the right direction and goals. However, it is not easy to change a deep-rooted mindset and culture, and transform it into employees with integrity, productivity, high performance and strong personalities. This study aims to analyse and identify the resistance of the work culture in dealing with the issues of professionalism in land administration services at the Baki District Offices, Sukoharjo Regency. The method used in this study is qualitative-descriptive with district officers and residents who use land administration services as the subject. The result of this study shows that there are complaints and dissatisfaction from the community who use the administrative services for making land deeds. One of the examples is when the administrative process results do not meet the defined time limit. In addition, lack of communication between residents and the officers becomes a hindrance factor to the administrative process. It is suggested that maintaining good communication between residents and office staff should be on top of a priority in order to achieve optimal public services.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Communication, Policy and Social Science (InCCluSi 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
15 November 2022
ISBN
10.2991/978-2-494069-07-7_44
ISSN
2352-5398
DOI
10.2991/978-2-494069-07-7_44How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Damar Panji Adikumoro
AU  - Ismi Dwi Astuti Nurhaeni
AU  - Rino A. Nugroho
PY  - 2022
DA  - 2022/11/15
TI  - Resistance of Work Culture to the Issue of Professionalism in Land Administration Services
BT  - Proceedings of the International Conference on Communication, Policy and Social Science (InCCluSi 2022)
PB  - Atlantis Press
SP  - 390
EP  - 403
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-07-7_44
DO  - 10.2991/978-2-494069-07-7_44
ID  - Adikumoro2022
ER  -