Managing Digital Innovation as Public Sector Transformation Strategy: A Case Study in Office of Population and Civil Registration Klaten Regency

DOI

10.2991/978-2-494069-53-4_3How to use a DOI?

Keywords

Digital Innovation; Six Stage Technology Diffusion Model; Digital Transformation; Civil Administration

Abstract

Public sector organizations in Indonesia especially the Office of Population and Civil Registration (OPCR) are deploying digital innovation as part of their transformation strategy. Prior research has predominantly focused on SME’s digital transformation, implementation of digital application at the financial agency, improving the quality of OPCR service by utilizing ICT, the development of a typology of OPCR service innovation, and innovation of civil administration in Indonesia during the Covid-19 outbreak. Whereas, this paper discusses the practical implications of OPCR innovation in the frame of digital transformation which is rather limited in Indonesia. Drawing on a case study approach, this research is using data from primary sources obtained through the interview process and supported with data from observation, regulation, and other secondary sources. We adopt Cooper and Zmud’s Six-Stage Technology Diffusion Model to help us analyze and explain the data in terms of the practical implementation process and the outcomes/implication from every stage.

Findings of this study are harmonization between technology and civil administration service increase establishment of OPCR strategic plan, resources integration enhances the transformation of OPCR through digital innovation, OPCR commitment, and stakeholder trust integration establish institutionalization of digital innovation.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Merlin Swantamalo Magna
AU  - M. Irfan Maulana
PY  - 2022
DA  - 2022/12/10
TI  - Managing Digital Innovation as Public Sector Transformation Strategy: A Case Study in Office of Population and Civil Registration Klaten Regency
BT  - Proceedings of the 1st International Conference on Demographics and Civil-registration (INCODEC 2021)
PB  - Atlantis Press
SP  - 14
EP  - 28
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-53-4_3
DO  - 10.2991/978-2-494069-53-4_3
ID  - Magna2022
ER  -