Proceedings of the 17 th International Symposium on Management (INSYMA 2020)

The Impact of MultiChannel’s Single Phase Queue and E-KTP Process Service on Community Satisfaction in Lamongan Regency

Authors
Titin, A. Ghofur
Corresponding Author
Titin
Available Online 31 January 2020.
DOI
https://doi.org/10.2991/aebmr.k.200127.063How to use a DOI?
Keywords
Multi channel, queuing system, community satisfaction
Abstract

Queues have become an important part of operations management. The queue arises because the need for services occurs outside the capacity and service facilities so that service users get services slowly or quickly so that it impacts on people’s satisfaction of absolute needs. The purpose of this study was to measure the level of community satisfaction in the service process of the E-KTP provided by Department of Population and Civil Registration . Multi-Channel Queue One phase starts when it occurs when two or more service facilities are flowed by a single queue. The research method uses quantitative analysis. Results Shows that there is a significant influence on multi-channel one-phase queuing system and E-KTP process services on community satisfaction. Because most people assume that the structure of the queue implementation process there are two or more service facilities provided by the multi-channel queuing system- The single-phase implemented in Lamongan works quite effectively.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 17 th International Symposium on Management (INSYMA 2020)
Series
Advances in Economics, Business and Management Research
Publication Date
31 January 2020
ISBN
10.2991/aebmr.k.200127.063
ISSN
2352-5428
DOI
https://doi.org/10.2991/aebmr.k.200127.063How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Titin
AU  - A. Ghofur
PY  - 2020
DA  - 2020/01/31
TI  - The Impact of MultiChannel’s Single Phase Queue and E-KTP Process Service on Community Satisfaction in Lamongan Regency
BT  - Proceedings of the 17 th International Symposium on Management (INSYMA 2020)
PB  - Atlantis Press
SP  - 307
EP  - 311
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200127.063
DO  - https://doi.org/10.2991/aebmr.k.200127.063
ID  - 2020
ER  -