The Effect of Employee Training Service Quality: The Mediating Role of the Team Organizational Commitment
F. Kusumohardjo, J.L.E. Nugroho
Available Online 31 January 2020.
- https://doi.org/10.2991/aebmr.k.200127.056How to use a DOI?
- Accessibility of training, support for training, benefits from training, service quality
- This study examines the team organizational commitment in the relationship between employee training and service quality. The training of employees used three variables, i.e., the accessibility of training, support for the training, and the benefits of training. This study used Partial Least Square to test the complicated relationship between the training of employees, the team organizational commitment, and service quality. The findings showed that the accessibility of training had an effect on the team organizational commitment, the benefits of training had an effect on the team organizational commitment, support for training had no effect on the team organizational commitment, and organizational commitment had no effect on service quality.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - F. Kusumohardjo AU - J.L.E. Nugroho PY - 2020 DA - 2020/01/31 TI - The Effect of Employee Training Service Quality: The Mediating Role of the Team Organizational Commitment BT - Proceedings of the 17 th International Symposium on Management (INSYMA 2020) PB - Atlantis Press SP - 274 EP - 277 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.200127.056 DO - https://doi.org/10.2991/aebmr.k.200127.056 ID - Kusumohardjo2020 ER -