Employee Service Innovative Behavior in the Public Sector: The Role of Proactive Personality and Work Engagement

DOI

10.2991/978-94-6463-008-4_53How to use a DOI?

Keywords

Employee service innovative behavior; Proactive personality; Work engagement

Abstract

This study aims to examine the critical role of proactive personality on the employee service innovative behavior and the indirect effect of mediation of work engagement. 323 complete responses from full-time frontline employees in Indonesia’s public service organization were used and analyzed with Structural Equation Modeling (SEM). The results show that proactive personality positively influences employee service innovative behavior, both directly and indirectly, through work engagement. Furthermore, this research is expected to contribute to policymakers in human resources to identify proactive personality in talent recruitment and selection and pay attention to increasing work engagement as a significant mediator to stimulate innovative behavior in employee services, especially in the public sector.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Anni Fitriana
AU  - Aryana Satrya
PY  - 2022
DA  - 2022/12/05
TI  - Employee Service Innovative Behavior in the Public Sector: The Role of Proactive Personality and Work Engagement
BT  - Proceedings of the 19th International Symposium on Management (INSYMA 2022)
PB  - Atlantis Press
SP  - 423
EP  - 432
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-008-4_53
DO  - 10.2991/978-94-6463-008-4_53
ID  - Fitriana2022
ER  -