Simulating the Process of Troubleshooting IT Problems in a Computerized University Laboratory

DOI

10.2991/iscfec-18.2019.99How to use a DOI?

Keywords

simulation; role-play; simulation-based teaching/learning; computerized laboratory; IT-related issues

Abstract

Among many available advanced teaching techniques implemented nowadays by scholars worldwide simulation is of particular interest. It goes without saying that recreating a professional situation that specialists-to-be are likely to find themselves in and thus face the possible challenges it may pose greatly increases their chance of handling it successfully, i.e. to their advantage. This paper shows how in the environment of a computerized university laboratory the target learners are conditioned to cope with some topical IT-related issues, such as locating a certain folder and removing an unsolicited malfunctioning application. The findings of this experiment are then thoroughly reviewed and generalized.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - N. V. Katakhova
AU  - D. V. Kursevich
PY  - 2019/01
DA  - 2019/01
TI  - Simulating the Process of Troubleshooting IT Problems in a Computerized University Laboratory
BT  - Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2018)
PB  - Atlantis Press
SP  - 437
EP  - 440
SN  - 2352-5428
UR  - https://doi.org/10.2991/iscfec-18.2019.99
DO  - 10.2991/iscfec-18.2019.99
ID  - Katakhova2019/01
ER  -