Proceedings of the International Symposium on Social Sciences, Education, and Humanities (ISSEH 2018)

Application of Criminal Delegation to Hate Speech on Consumer Complaints through Social Media

Authors
Harmono Harmono, Iwan G Gumilang, Tina Marlina, Rima Febriany Rachman
Corresponding Author
Harmono Harmono
Available Online March 2019.
DOI
https://doi.org/10.2991/isseh-18.2019.52How to use a DOI?
Keywords
hate speech; criminal offense; consumer protection
Abstract

Hate Speech is one of the cases that is being happened lately. This case usually stems from the submission of an opinion through social media and it is considered to have violated the law and thus leads to reporting and or prosecution. No exception for consumers who complain about the poor service from service providers. Although the voice of consumers in demanding their rights is protected by law, the existence of the Electronic Information and Transaction law has provided space for anyone who feels uncomfortable with the consumer complaint, can report it to law enforcement officials. The rise of legal cases that ensnare consumers who voice injustice through social media is interesting to be careful. Why can a consumer who is delivering his criticism to the provider of goods and services be criminalized? What should be done so that the flake case is not repeated? Using the normative juridical approach method that is an approach related to legal rules based on legislation and also by conducting a literature review into several literacies related to research topics. The purpose of this research was to find out how the reality of the practice of applying criminal offenses against hate speech through social media and how this criminal offense of hate speech should be carried out prospectively. The results of the study show that reporting or prosecution of consumers who submit claims for their rights occurs as a result of the conflict between one law and the other in this case the consumer protection law and the Electronic Information and Transaction law.

Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Symposium on Social Sciences, Education, and Humanities (ISSEH 2018)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
March 2019
ISBN
978-94-6252-692-1
ISSN
2352-5398
DOI
https://doi.org/10.2991/isseh-18.2019.52How to use a DOI?
Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Harmono Harmono
AU  - Iwan G Gumilang
AU  - Tina Marlina
AU  - Rima Febriany Rachman
PY  - 2019/03
DA  - 2019/03
TI  - Application of Criminal Delegation to Hate Speech on Consumer Complaints through Social Media
BT  - Proceedings of the International Symposium on Social Sciences, Education, and Humanities (ISSEH 2018)
PB  - Atlantis Press
SP  - 223
EP  - 225
SN  - 2352-5398
UR  - https://doi.org/10.2991/isseh-18.2019.52
DO  - https://doi.org/10.2991/isseh-18.2019.52
ID  - Harmono2019/03
ER  -