Proceedings of the 2015 International Conference on Industrial Technology and Management Science

Research on Developing Logistics Service Quality Evaluation Index System under Internet of Things Environment

Authors
T. Li, X.Q. Hu, J.L. Pu, H. Xu
Corresponding Author
T. Li
Available Online November 2015.
DOI
https://doi.org/10.2991/itms-15.2015.120How to use a DOI?
Keywords
logistics service quality; evaluation index system; internet of things
Abstract
Internet of Things (IoT) Technology has been widely used in modern logistics service, with which logistics service’s quality was improved and service range was extended. This paper is aimed at developing a new logistics service quality evaluation index system which takes application of IoT technology into concern. The new evaluation index system is implemented with 3 dimensions: enterprise service quality, customer perceived quality and special quality, along with 8 primary indices and 24 secondary indices. It may be useful for both logistics enterprise and IoT technology enterprise.
Open Access
This is an open access article distributed under the CC BY-NC license.

Download article (PDF)

Proceedings
2015 International Conference on Industrial Technology and Management Science
Part of series
Advances in Computer Science Research
Publication Date
November 2015
ISBN
978-94-6252-123-0
ISSN
2352-538X
DOI
https://doi.org/10.2991/itms-15.2015.120How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - T. Li
AU  - X.Q. Hu
AU  - J.L. Pu
AU  - H. Xu
PY  - 2015/11
DA  - 2015/11
TI  - Research on Developing Logistics Service Quality Evaluation Index System under Internet of Things Environment
BT  - 2015 International Conference on Industrial Technology and Management Science
PB  - Atlantis Press
SN  - 2352-538X
UR  - https://doi.org/10.2991/itms-15.2015.120
DO  - https://doi.org/10.2991/itms-15.2015.120
ID  - Li2015/11
ER  -