Research on Developing Logistics Service Quality Evaluation Index System under Internet of Things Environment

DOI

10.2991/itms-15.2015.120How to use a DOI?

Keywords

logistics service quality; evaluation index system; internet of things

Abstract

Internet of Things (IoT) Technology has been widely used in modern logistics service, with which logistics service’s quality was improved and service range was extended. This paper is aimed at developing a new logistics service quality evaluation index system which takes application of IoT technology into concern. The new evaluation index system is implemented with 3 dimensions: enterprise service quality, customer perceived quality and special quality, along with 8 primary indices and 24 secondary indices. It may be useful for both logistics enterprise and IoT technology enterprise.

Copyright

© 2015, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - T. Li
AU  - X.Q. Hu
AU  - J.L. Pu
AU  - H. Xu
PY  - 2015/11
DA  - 2015/11
TI  - Research on Developing Logistics Service Quality Evaluation Index System under Internet of Things Environment
BT  - Proceedings of the 2015 International Conference on Industrial Technology and Management Science
PB  - Atlantis Press
SP  - 499
EP  - 502
SN  - 2352-538X
UR  - https://doi.org/10.2991/itms-15.2015.120
DO  - 10.2991/itms-15.2015.120
ID  - Li2015/11
ER  -