Temporal Model for Assessing the Quality of Public Services
- 10.2991/itsmssm-17.2017.96How to use a DOI?
- public institution, quality, business-process
The material about the use of business processes to determine the quality of receiving services in a public institution is presents in article. It is proposed to take into account when obtaining a quality not only qualitative assessments, which are connected with the expert assessment and customer opinion and quantitative related to the timing of execution of business processes by employees. Shown mathematical expressions that allow build an automated quality evaluation system.
- © 2017, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Larisa Bulysheva AU - Mikhail Kataev AU - Natalia Loseva PY - 2017/12 DA - 2017/12 TI - Temporal Model for Assessing the Quality of Public Services BT - Proceedings of the IV International research conference "Information technologies in Science, Management, Social sphere and Medicine" (ITSMSSM 2017) PB - Atlantis Press SP - 459 EP - 460 SN - 2352-538X UR - https://doi.org/10.2991/itsmssm-17.2017.96 DO - 10.2991/itsmssm-17.2017.96 ID - Bulysheva2017/12 ER -