Proceedings of the IV International research conference "Information technologies in Science, Management, Social sphere and Medicine" (ITSMSSM 2017)

Temporal Model for Assessing the Quality of Public Services

Authors
Larisa Bulysheva, Mikhail Kataev, Natalia Loseva
Corresponding Author
Larisa Bulysheva
Available Online December 2017.
DOI
https://doi.org/10.2991/itsmssm-17.2017.96How to use a DOI?
Keywords
public institution, quality, business-process
Abstract
The material about the use of business processes to determine the quality of receiving services in a public institution is presents in article. It is proposed to take into account when obtaining a quality not only qualitative assessments, which are connected with the expert assessment and customer opinion and quantitative related to the timing of execution of business processes by employees. Shown mathematical expressions that allow build an automated quality evaluation system.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Cite this article

TY  - CONF
AU  - Larisa Bulysheva
AU  - Mikhail Kataev
AU  - Natalia Loseva
PY  - 2017/12
DA  - 2017/12
TI  - Temporal Model for Assessing the Quality of Public Services
BT  - IV International research conference "Information technologies in Science, Management, Social sphere and Medicine" (ITSMSSM 2017)
PB  - Atlantis Press
SN  - 2352-538X
UR  - https://doi.org/10.2991/itsmssm-17.2017.96
DO  - https://doi.org/10.2991/itsmssm-17.2017.96
ID  - Bulysheva2017/12
ER  -