Proceedings of the IV International research conference "Information technologies in Science, Management, Social sphere and Medicine" (ITSMSSM 2017)

Temporal Model for Assessing the Quality of Public Services

Authors
Larisa Bulysheva, Mikhail Kataev, Natalia Loseva
Corresponding Author
Larisa Bulysheva
Available Online December 2017.
DOI
10.2991/itsmssm-17.2017.96How to use a DOI?
Keywords
public institution, quality, business-process
Abstract

The material about the use of business processes to determine the quality of receiving services in a public institution is presents in article. It is proposed to take into account when obtaining a quality not only qualitative assessments, which are connected with the expert assessment and customer opinion and quantitative related to the timing of execution of business processes by employees. Shown mathematical expressions that allow build an automated quality evaluation system.

Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

Volume Title
Proceedings of the IV International research conference "Information technologies in Science, Management, Social sphere and Medicine" (ITSMSSM 2017)
Series
Advances in Computer Science Research
Publication Date
December 2017
ISBN
10.2991/itsmssm-17.2017.96
ISSN
2352-538X
DOI
10.2991/itsmssm-17.2017.96How to use a DOI?
Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Larisa Bulysheva
AU  - Mikhail Kataev
AU  - Natalia Loseva
PY  - 2017/12
DA  - 2017/12
TI  - Temporal Model for Assessing the Quality of Public Services
BT  - Proceedings of the IV International research conference "Information technologies in Science, Management, Social sphere and Medicine" (ITSMSSM 2017)
PB  - Atlantis Press
SP  - 459
EP  - 460
SN  - 2352-538X
UR  - https://doi.org/10.2991/itsmssm-17.2017.96
DO  - 10.2991/itsmssm-17.2017.96
ID  - Bulysheva2017/12
ER  -