Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Technology and Environment (IWPOSPA-TE 2024)

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Impact of Manual Ticket Booking Changes Getting Online At Waipirit Ferry Port in Maluku Province

Authors
Muhammad Khairani1, *, Yulia Puspita Sari1, Yunita Pangabean1, Dewi Kartika Sari2, Arya Andhika Permana1
1Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang, Palembang, Indonesia
2Universitas PGRI Palembang, Palembang, Indonesia
*Corresponding author. Email: mkhairani.work@gmail.com
Corresponding Author
Muhammad Khairani
Available Online 15 September 2025.
DOI
10.2991/978-94-6463-841-7_23How to use a DOI?
Keywords
Online Service; Users Tickets; User Satisfaction
Abstract

Waipirit Ferry Port is a commercial crossing port with quite dense ferry transportation activities and is very important in connecting Ambon Island with Seram Island through the waters. The quite dense ferry activity results in a buildup or overflow when ordering tickets. This happens because ticket ordering is still done manually. The latest implementation of manual ticket ordering to online at Waipirit Ferry Port is one of the efforts to speed up and simplify the ticket ordering process and one of the solutions to the problem of piling up or overflowing queues. This study uses a qualitative research type with a questionnaire as a data collection tool and observation of the conformity of the website with applicable regulations using the gap analysis method and efforts to improve service solutions. Based on the results of the analysis, it can be concluded that there are still several service users who complain about the lack of socialization regarding changes in ticket ordering and procedures for accessing and procedures for ordering tickets online, the online ticket ordering website is not in accordance with PM Number 19 of 2020, so there needs to be socialization regarding how to access the website, procedures for ordering tickets and what services are available on the website and changes to the website that must comply with applicable regulations.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Technology and Environment (IWPOSPA-TE 2024)
Series
Advances in Engineering Research
Publication Date
15 September 2025
ISBN
978-94-6463-841-7
ISSN
2352-5401
DOI
10.2991/978-94-6463-841-7_23How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Muhammad Khairani
AU  - Yulia Puspita Sari
AU  - Yunita Pangabean
AU  - Dewi Kartika Sari
AU  - Arya Andhika Permana
PY  - 2025
DA  - 2025/09/15
TI  - Impact of Manual Ticket Booking Changes Getting Online At Waipirit Ferry Port in Maluku Province
BT  - Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Technology and Environment (IWPOSPA-TE 2024)
PB  - Atlantis Press
SP  - 240
EP  - 253
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-841-7_23
DO  - 10.2991/978-94-6463-841-7_23
ID  - Khairani2025
ER  -