Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Technology and Environment (IWPOSPA-TE 2024)

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Design of Electronic Ticketing System (E-Ticketing) at Kariangau Ferry Port, East Kalimantan Province

Authors
Elfita Agustini1, *, Fisca Dian Utami1, Chairul Insani Ilham1, Dadang Abdul Azis1, Dahlia Dewi Apriani2, Rizya Gideon Lateka1
1Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang, Palembang, Indonesia
2Politeknik Pelayaran Barombong, Makassar, Indonesia
*Corresponding author.
Corresponding Author
Elfita Agustini
Available Online 15 September 2025.
DOI
10.2991/978-94-6463-841-7_24How to use a DOI?
Keywords
Utility level Vehicle Queue electronic ticketing system (e-ticketing) Kariangau Ferry Port
Abstract

Kariangau Ferry Port, located in Kariangau, West Balikpapan, East Kalimantan, serves three commercial routes: Balikpapan-Penajam, Balikpapan-Taipa, and Balikpapan-Mamuju. Based on the results of the field survey, it was found that there was a long vehicle queue to make 4 lanes of queues with existing conditions, and there are only two vehicle counters. This study aims to determine the queue of vehicles at Kariangau Ferry Port and design a suitable ticketing system. The methods used in this study include an analysis of vehicle queues based on queuing theory and an analysis of the design of an electronic ticketing system (e-ticketing). Based on the vehicle queue analysis results, it is obtained that the addition of counters is yet to be needed in the existing condition of two counters. With the utility level of counter 1 is ρ=0,413<1 and the vehicle arrival rate of 62 vehicles/hour, and an average vehicle queue of 2 meters long. While the utility level of counter 2 is ρ=0,24<1 and the vehicle arrival rate of 36 vehicles/hour, and an average vehicle queue of 1 meter long. Furthermore, the e-ticketing system design analysis resulted in an application design named FerryNow, which can be applied at the Kariangau Ferry Port.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Technology and Environment (IWPOSPA-TE 2024)
Series
Advances in Engineering Research
Publication Date
15 September 2025
ISBN
978-94-6463-841-7
ISSN
2352-5401
DOI
10.2991/978-94-6463-841-7_24How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Elfita Agustini
AU  - Fisca Dian Utami
AU  - Chairul Insani Ilham
AU  - Dadang Abdul Azis
AU  - Dahlia Dewi Apriani
AU  - Rizya Gideon Lateka
PY  - 2025
DA  - 2025/09/15
TI  - Design of Electronic Ticketing System (E-Ticketing) at Kariangau Ferry Port, East Kalimantan Province
BT  - Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Technology and Environment (IWPOSPA-TE 2024)
PB  - Atlantis Press
SP  - 254
EP  - 268
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-841-7_24
DO  - 10.2991/978-94-6463-841-7_24
ID  - Agustini2025
ER  -