Communication Gaps in Crisis Communication Management: Study at the Ministry of Transportation

DOI

10.2991/assehr.k.200818.010How to use a DOI?

Keywords

Communication, Crisis, Gaps, Management

Abstract

The government organization, which is bureaucratic and hierarchical, tends to be slow in making decisions to respond to the crisis. This is caused by the communication gaps at the Sub-Sector level in its internal organization. This research aims to reveal the communication gaps in managing crisis communication in the internal organization of the Ministry of Transportation. The method of this research applies a literature review and Focus Group Discussion (FGD). The result of this research shows the establishment of the Crisis Communication Team as a medium to overcome the communication gaps among internal organizations in the Ministry of Transportation. This Crisis Communication Team is an Ad Hoc institution in which the Standard Operating Procedures (SOP) are arranged to create a consensus that begins at the pre-crisis phase, then crisis response phase, and ended at post-crisis phase.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Ari Sulistyanto
AU  - Achamd Jamil
PY  - 2020
DA  - 2020/08/19
TI  - Communication Gaps in Crisis Communication Management: Study at the Ministry of Transportation
BT  - Proceedings of the 2nd Jogjakarta Communication Conference (JCC 2020)
PB  - Atlantis Press
SP  - 41
EP  - 47
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200818.010
DO  - 10.2991/assehr.k.200818.010
ID  - Sulistyanto2020
ER  -