Research on the manufacturing process oriented customer satisfaction evaluation

DOI

10.2991/meeah-18.2018.5How to use a DOI?

Keywords

Complete Manufacturing Process; Customer satisfaction; AHP; ANFIS

Abstract

This paper presents a method to measure the manufacturing process oriented customer satisfaction. The method combines AHP and fuzzy neutral network, firstly, the paper defines the concept of Complete Manufacturing Process as foundation of the method, and constructs customer satisfaction indicator system, then weights of the indicators are used to choose inputs and improve the membership function of Fuzzy Neural Network. The improved neural network is trained by customers habit and preference so as to evaluating customer satisfaction. At last, numerical example is presented to illustrate the reasonability and feasibility of the method.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Qing Liu
AU  - Gang Huang
AU  - Shanshan Yu
PY  - 2018/12
DA  - 2018/12
TI  - Research on the manufacturing process oriented customer satisfaction evaluation
BT  - Proceedings of the 2018 International Conference on Management, Economics, Education, Arts and Humanities (MEEAH 2018)
PB  - Atlantis Press
SP  - 30
EP  - 34
SN  - 2352-5398
UR  - https://doi.org/10.2991/meeah-18.2018.5
DO  - 10.2991/meeah-18.2018.5
ID  - Liu2018/12
ER  -