Proceedings of the 2018 International Conference on Management, Economics, Education, Arts and Humanities (MEEAH 2018)

Research on the manufacturing process oriented customer satisfaction evaluation

Authors
Qing Liu, Gang Huang, Shanshan Yu
Corresponding Author
Qing Liu
Available Online December 2018.
DOI
https://doi.org/10.2991/meeah-18.2018.5How to use a DOI?
Keywords
Complete Manufacturing Process; Customer satisfaction; AHP; ANFIS
Abstract

This paper presents a method to measure the manufacturing process oriented customer satisfaction. The method combines AHP and fuzzy neutral network, firstly, the paper defines the concept of Complete Manufacturing Process as foundation of the method, and constructs customer satisfaction indicator system, then weights of the indicators are used to choose inputs and improve the membership function of Fuzzy Neural Network. The improved neural network is trained by customers habit and preference so as to evaluating customer satisfaction. At last, numerical example is presented to illustrate the reasonability and feasibility of the method.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

Volume Title
Proceedings of the 2018 International Conference on Management, Economics, Education, Arts and Humanities (MEEAH 2018)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
December 2018
ISBN
978-94-6252-643-3
ISSN
2352-5398
DOI
https://doi.org/10.2991/meeah-18.2018.5How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Qing Liu
AU  - Gang Huang
AU  - Shanshan Yu
PY  - 2018/12
DA  - 2018/12
TI  - Research on the manufacturing process oriented customer satisfaction evaluation
BT  - Proceedings of the 2018 International Conference on Management, Economics, Education, Arts and Humanities (MEEAH 2018)
PB  - Atlantis Press
SP  - 30
EP  - 34
SN  - 2352-5398
UR  - https://doi.org/10.2991/meeah-18.2018.5
DO  - https://doi.org/10.2991/meeah-18.2018.5
ID  - Liu2018/12
ER  -