The Evaluation on the Innovation in Service of China’s Listed Commercial Banks

DOI

10.2991/msmi-15.2015.95How to use a DOI?

Keywords

Innovation in service, Evaluation index system, Evaluation results.

Abstract

An evaluation index system of China’s listed commercial banks’ service innovation has been set up in this paper. The Analytic Hierarchy Process is introduced to evaluate them in three areas, i.e. the innovation input, innovation output and innovation environment. In this study, the related indicator data is acquired from 2012 annual reports of China's listed commercial banks. Through the analyses on the evaluation results, it is concluded that innovation input and innovation environment are positively correlated to innovation output. The purpose of setting up the evaluation index system is to measure the overall service innovation level in China’s commercial banks, to make sure their development status and try to find out the ways to improve their service innovation.

Copyright

© 2015, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ying-Fen Zhou
AU  - Ming Xu
PY  - 2015/08
DA  - 2015/08
TI  - The Evaluation on the Innovation in Service of China’s Listed Commercial Banks
BT  - Proceedings of the 2015 International Conference on Management Science and Management Innovation
PB  - Atlantis Press
SP  - 513
EP  - 518
SN  - 2352-5428
UR  - https://doi.org/10.2991/msmi-15.2015.95
DO  - 10.2991/msmi-15.2015.95
ID  - Zhou2015/08
ER  -