Job Satisfaction and Job Performance: The Role of Motivation, Organizational Citizenship Behavior and Organizational Commitment

DOI

10.2991/aebmr.k.201126.091How to use a DOI?

Keywords

Job satisfaction, job performance, motivation, organizational citizenship behavior, organizational commitment

Abstract

This study aims to determine the effect of job satisfaction on job performance and the role of motivation, organizational citizenship behavior, and organizational commitment as a mediator in the relationship of job satisfaction and job performance at PT. PLN UIP3B Sumatra. The sampling technique was proportional random sampling with the number of respondents was 325. Data collection techniques were questionnaires by using the Structured Equation Model (SEM) with Smart PLS 3.0 software as data analysis. Job satisfaction did not have a significant effect directly on job performance. Job satisfaction had an effect significantly on indirect job performance with the motivation and behavior of organizational citizenship as a mediator.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Mochamad Irfan Maulana
AU  - Perengki Susanto
PY  - 2020
DA  - 2020/11/27
TI  - Job Satisfaction and Job Performance: The Role of Motivation, Organizational Citizenship Behavior and Organizational Commitment
BT  - Proceedings of the 5th Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-5 2020)
PB  - Atlantis Press
SP  - 831
EP  - 842
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.201126.091
DO  - 10.2991/aebmr.k.201126.091
ID  - Maulana2020
ER  -