The Effect of Personal Hygiene on Customer Satisfaction at Aston Bellevue Hotel Jakarta During the Covid-19 Pandemic
- DOI
- 10.2991/aebmr.k.211223.005How to use a DOI?
- Keywords
- Hotel; Customer Satisfaction; Customer; Personal Hygiene
- Abstract
In the current era of the Covid-19 pandemic, the role of Personal Hygiene is very useful, namely maintaining health by taking preventive action. This study aims to determine the effect of Personal Hygiene satisfaction on customer satisfaction during the Covid 19 pandemic at Aston Bellevue. The method in this study is quantitative descriptive using the Simple Random Sampling technique. This research was conducted from September to December 2020 at Aston Bellevue at Radio Dalam, Jl. H. Nawi No.1, RT.3/RW.1, South Jakarta. The population in this study were customers at Aston Bellevue. The sample in this study was 100 respondents. Based on the results of the study the Personal Hygiene variable available for hand washing has the highest mean value of 3.94. The availability of hand washing facilities is a major concern for respondents. Customer Satisfaction variable respondents chose Aston Bellevue because it is safe to have the highest mean value of 3.90. The coefficient of determination of the independent variable Personal Hygiene has an effect on customer satisfaction of 73.1% while the remaining 26.9% is influenced by other factors that are not included in this study. linear regression calculation from the equation Y = 2,920 + 0.092 X, it can be seen that there is an impact of Personal Hygiene 2,920 X coefficient of 0.092, indicating that Personal Hygiene has a positive effect on customer satisfaction.
- Copyright
- © 2021 The Authors. Published by Atlantis Press International B.V.
- Open Access
- This is an open access article under the CC BY-NC license.
Cite this article
TY - CONF AU - Vienna Artina Sembiring AU - Wijayanti Dewi Prabandari AU - Ervina Taviprawati PY - 2021 DA - 2021/12/24 TI - The Effect of Personal Hygiene on Customer Satisfaction at Aston Bellevue Hotel Jakarta During the Covid-19 Pandemic BT - Proceedings of the Palembang Tourism Forum 2021 (PTF 2021) PB - Atlantis Press SP - 33 EP - 41 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.211223.005 DO - 10.2991/aebmr.k.211223.005 ID - Sembiring2021 ER -