The Evaluation of Excellent Service Readiness in Tourism Villages of Pagaralam Area
- DOI
- 10.2991/aebmr.k.211223.017How to use a DOI?
- Keywords
- Readiness; Excellent Service; Tourist Village; Pagaralam Area
- Abstract
Nowadays, the development is done gradually, one of the current developments is the development of tourist villages in Pagar Alam city which is spread in 6 (six) locations, it was presented during the socialization of tourism villages and sustainable development in Villa Gunung Gare Pagar Alam by the Head of Pagar Alam City Tourism Office recently.The type of research approach used by the researchers is a descriptive method with reference to a qualitative approach. The non -probability sampling technique used in sampling taken in this study uses a purposive sampling technique. The researcher conducted direct interviews with the manager as well as the officials who is in charge of tourist destinations in Pagar Alam city.The data analysis technique used is a qualitative descriptive analysis which is aimed to obtain information or conclusions about the evaluation of the excellent service readiness conducted by the manager of the Tourist Village which is the target or priority of Pagar Alam.The Excellent Service Readiness in Pagar Alam Area of Tourist Villages on the average result value is 2.37 can be concluded that the readiness of the excellent service for 6 (six) tourist villages is quite ready. The Excellent service indicators of Dewi Sekopi and Gunung Dempo tourist villages are ready to provide the excellent service measured by ability, attitude, appearance, attention, action, and accountability.
- Copyright
- © 2021 The Authors. Published by Atlantis Press International B.V.
- Open Access
- This is an open access article under the CC BY-NC license.
Cite this article
TY - CONF AU - Hariman Hariman AU - Dilla Sayangbatti AU - Taslim Taslim PY - 2021 DA - 2021/12/24 TI - The Evaluation of Excellent Service Readiness in Tourism Villages of Pagaralam Area BT - Proceedings of the Palembang Tourism Forum 2021 (PTF 2021) PB - Atlantis Press SP - 121 EP - 127 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.211223.017 DO - 10.2991/aebmr.k.211223.017 ID - Hariman2021 ER -