Healthcare Information System Based on Patient Service Quality
- 10.2991/assehr.k.210617.001How to use a DOI?
- information system, hospital management, patients, service quality
Similar as any other hospitals, the aim of Al-Mulk Hospital is to provide service on its patients with the best quality. One consistent effort practiced by this hospital is to provide technological advance and hospital management information system. Based on that, the objective of this research is to analyze the role of information system to improve patient service quality. This research was conducted with a descriptive qualitative method, by analyzing the implementation of management information system based on patient service quality. This research was conducted on a hospital in Sukabumi City, Indonesia. In this research, the required data was collected through informants that consist of hospital managers and patients. The existing condition of technology implementation and hospital management information system do not show optimum integration. Because of that, the hospital conducts continuous efforts to improve their information system so that it can be advanced and integrated, to finally improve their service quality. These efforts have actually provided a meaningful role or an added value in the efficiency of medical service, which also leads to the improvement of patient service quality.
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Ari Yulianti AU - Muhardi PY - 2021 DA - 2021/06/19 TI - Healthcare Information System Based on Patient Service Quality BT - Proceedings of the Social and Humanities Research Symposium (SORES 2020) PB - Atlantis Press SP - 1 EP - 3 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210617.001 DO - 10.2991/assehr.k.210617.001 ID - Yulianti2021 ER -