Proceedings of the Social and Humanities Research Symposium (SORES 2020)

Healthcare Information System Based on Patient Service Quality

Authors
Ari Yulianti, Muhardi
Corresponding Author
Ari Yulianti
Available Online 19 June 2021.
DOI
https://doi.org/10.2991/assehr.k.210617.001How to use a DOI?
Keywords
information system, hospital management, patients, service quality
Abstract

Similar as any other hospitals, the aim of Al-Mulk Hospital is to provide service on its patients with the best quality. One consistent effort practiced by this hospital is to provide technological advance and hospital management information system. Based on that, the objective of this research is to analyze the role of information system to improve patient service quality. This research was conducted with a descriptive qualitative method, by analyzing the implementation of management information system based on patient service quality. This research was conducted on a hospital in Sukabumi City, Indonesia. In this research, the required data was collected through informants that consist of hospital managers and patients. The existing condition of technology implementation and hospital management information system do not show optimum integration. Because of that, the hospital conducts continuous efforts to improve their information system so that it can be advanced and integrated, to finally improve their service quality. These efforts have actually provided a meaningful role or an added value in the efficiency of medical service, which also leads to the improvement of patient service quality.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the Social and Humanities Research Symposium (SORES 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
19 June 2021
ISBN
978-94-6239-396-7
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.210617.001How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Ari Yulianti
AU  - Muhardi
PY  - 2021
DA  - 2021/06/19
TI  - Healthcare Information System Based on Patient Service Quality
BT  - Proceedings of the Social and Humanities Research Symposium (SORES 2020)
PB  - Atlantis Press
SP  - 1
EP  - 3
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210617.001
DO  - https://doi.org/10.2991/assehr.k.210617.001
ID  - Yulianti2021
ER  -