Implementation of Health Protocol of Pandemic Covid 19 and Its Impact on Passengers’ Satisfaction
A Study on Indonesia Transportation Customer
- DOI
- 10.2991/assehr.k.220407.118How to use a DOI?
- Keywords
- implementation of health protocols; service quality; passenger satisfaction
- Abstract
Transjakarta is the first Bus Rapid Transit (BRT) transportation system in Southeast Asia and South Asia, with the longest line (208 kilometers) in the world. Transjakarta is designed as a mode of mass transportation to support the busy activities of the capital city with the longest track in the world (251.2 km), and 260 bus stops spread across 13 corridors. As for the operation at the Bogor Raya flyover stop, there is still a lack of protocol implementation, including the unavailability of a Health post completed with medical personnel around the bus stop. The purpose of this study was to determine the optimization of the implementation of Health protocols on service quality which is assumed to have an impact on passenger satisfaction. The population in this study were people who had ever used and or ones who were using Transjakarta facilities at the Bogor fly over highway bus stop. The sample size used was 230 respondents using the Non-Probability Sampling method with the type of Purposive Sampling. The results of this study confirm that the implementation of Health protocols has a positive and significant effect on passenger satisfaction, service quality has a positive and significant effect on passenger satisfaction, the application of Health protocols has a positive and significant effect on service quality and service quality has a positive and significant effect in mediating the implementation of health protocols on passenger satisfaction.
- Copyright
- © 2022 The Authors. Published by Atlantis Press SARL.
- Open Access
- This is an open access article distributed under the CC BY-NC 4.0 license.
Cite this article
TY - CONF AU - Edhie Budi Setiawan AU - Prima Widiyanto AU - Zaenal Abidin AU - Dian Artanti Arubusman AU - Deni Lukman Mustafa PY - 2022 DA - 2022/04/23 TI - Implementation of Health Protocol of Pandemic Covid 19 and Its Impact on Passengers’ Satisfaction BT - Proceedings of the 4th Social and Humanities Research Symposium (SoRes 2021) PB - Atlantis Press SP - 573 EP - 577 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.220407.118 DO - 10.2991/assehr.k.220407.118 ID - Setiawan2022 ER -