Research on the Strategy of Cultivating Enterprise Service Climate

DOI

10.2991/sschd-16.2016.97How to use a DOI?

Keywords

Service Climate, authorization, training

Abstract

Service intangibility and interactive means service product performance standards vary from person to person, so the service innovation must be is to take the "prior" in a controlled manner. Managers should cultivate service climate by training system, internal competition mechanism, authorization system, information channels and so on.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Dong Yuan
AU  - Nian-Bai Li
AU  - Yong-Jun Duan
AU  - Han-Song Chen
AU  - Wei Yu
PY  - 2015/12
DA  - 2015/12
TI  - Research on the Strategy of Cultivating Enterprise Service Climate
BT  - Proceedings of the 2nd Annual International Conference on Social Science and Contemporary Humanity Development
PB  - Atlantis Press
SP  - 492
EP  - 495
SN  - 2352-5398
UR  - https://doi.org/10.2991/sschd-16.2016.97
DO  - 10.2991/sschd-16.2016.97
ID  - Yuan2015/12
ER  -