Research on Emotional Labor and Management of Takeaway Delivery Staff

DOI

10.2991/assehr.k.210121.100How to use a DOI?

Keywords

Emotional labor, Takeaway delivery staff, Performance management, Psychological capital

Abstract

Takeaway delivery staff have made a huge contribution to the last mile of service in China’s catering industry. At the end of 2019, the number of delivery staff officially registered on the takeaway platform has reached 7 million. Most of the existing research is the identification and labor process of takeaway delivery staff. To discuss and divide, the emotional labor and management research carried out by the delivery staff as the research object is still blank. As the main body of the takeaway service provider, this group of employees has heavy emotional labor problems. Emotional labor not only affects employees’ physical and mental health and work performance, but also affects organizational goals and normal operations. This article starts from the perspective of emotional labor, combines existing literature, and divides the emotional labor content of delivery workers from the perspective of organization, business, and social rules, and discusses the management and optimization of emotional labor from the organizational and employee levels.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Fulin Xiang
AU  - Wenbing Wu
PY  - 2021
DA  - 2021/01/23
TI  - Research on Emotional Labor and Management of Takeaway Delivery Staff
BT  - Proceedings of the 6th Annual International Conference on Social Science and Contemporary Humanity Development (SSCHD 2020)
PB  - Atlantis Press
SP  - 485
EP  - 489
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210121.100
DO  - 10.2991/assehr.k.210121.100
ID  - Xiang2021
ER  -