Study on the Relationship between Employee Emotional Labor and Customer Response

DOI

10.2991/ssehr-16.2016.207How to use a DOI?

Keywords

Emotional labor. Customer reactions. Employee Emotional labor Acting;

Abstract

This paper constructs the service personnel hypothesis model of emotional labor and customer response, by refer to literature. The customer response scale was optimized. Using SPSS data analysis software ,data is analyzed to verify the service personnel between emotional labor and customer response hypothesis model is established, such as descriptive statistics analysis, correlation analysis and regression analysis

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Qing Jun Wang
AU  - Lan Feng
PY  - 2016/07
DA  - 2016/07
TI  - Study on the Relationship between Employee Emotional Labor and Customer Response
BT  - Proceedings of 2016 5th International Conference on Social Science, Education and Humanities Research
PB  - Atlantis Press
SP  - 973
EP  - 979
SN  - 2352-5398
UR  - https://doi.org/10.2991/ssehr-16.2016.207
DO  - 10.2991/ssehr-16.2016.207
ID  - Wang2016/07
ER  -