Research on the Philosophy of "Social Quality Management" in China-- A Summary of the Innovation of Social Quality Management Theory
- 10.2991/sshr-17.2018.49How to use a DOI?
- Total quality management, social quality management, quality management stage, social quality
The concept of social quality management was first proposed by Chinese quality scholars in the world in the 1980s. Over the past 30 years, social quality management has continued to be researched and developed despite its slow progress. This article outlines the emergence and development of the concept of social quality management in China in the past three decades, analyzes the background of social quality management and the environmental changes and outlines the challenges that contemporary quality management is facing. The paper analyzes the phenomenon of "technical failure" and the characteristics of "social attributes of quality" in the internal and external environment of contemporary enterprises. Finally, it describes the concept and main features of the new social quality management, and discusses the theory of social quality management--that quality management will enter a new stage of social quality management.
- © 2018, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Yabin Li AU - Yanan Liu PY - 2017/12 DA - 2017/12 TI - Research on the Philosophy of "Social Quality Management" in China-- A Summary of the Innovation of Social Quality Management Theory BT - Proceedings of the 2017 International Seminar on Social Science and Humanities Research (SSHR 2017) PB - Atlantis Press SP - 281 EP - 286 SN - 2352-5398 UR - https://doi.org/10.2991/sshr-17.2018.49 DO - 10.2991/sshr-17.2018.49 ID - Li2017/12 ER -