Patients’ Satisfaction after Primary Health Care Centers’ Integration with Ministry of Health Hospitals, Jeddah
- 10.2991/jegh.k.190522.001How to use a DOI?
- Hospitals; integration; patients’ satisfaction; primary health care centers; PSQ18
In today’s competitive and media-influenced health care environment, resource utilization is driven by patient outcome. A key criterion to evaluate the quality of health care services is to assess patients’ satisfaction. The objectives of this study were to compare patients’ satisfaction in the first and last quarters after Primary Health Care Centers’ (PHCCs) integration with Ministry of Health (MOH) hospitals in Jeddah, and to identify the factors contributing toward patient’s satisfaction in first and last quarters. This cross-sectional study was conducted among patients visiting PHCCs in the first and last quarters. Randomly selected participants were interviewed using a validated closed-ended questionnaire, part of which also included modified Patient Satisfaction Questionnaire (PSQ18) with its subscales and standard cutoffs. Chi-squared test and multinomial logistic regression analysis were run to find the factors associated with satisfaction. The overall satisfaction in our study participants was 66.3% in the first quarter as compared with 83% in the last quarter. The mean scores of most PSQ18 subscales in the first and last quarters after the integration showed significant difference. Multinomial logistic regression analysis of the first quarter after integration showed three to fourfold increase in satisfaction of individuals who perceive an improvement in registration counters’ load, cleanliness of centers, satisfaction with the staff’s behavior, and ease in referral as compared with non-satisfaction [OR 3.60 (p = 0.018); OR 4.33 (p = 0.001); OR 2.47 (p = 0.055); and OR 4.45 (p = 0.005), respectively]. However, in the last quarter those satisfied with the staff’s behavior (OR 2.48, p = 0.038), and dental facilities (OR 2.74, p = 0.043) had an odds ratio of ≥2. PHCCs integration with the hospitals is an effective strategy, which not only has improved functionality but has a significant effect on patient’s satisfaction. Treating patients served by PHCCs integrated with hospitals is thus recommended.
- © 2019 Atlantis Press International B.V.
- Open Access
- This is an open access article distributed under the CC BY-NC 4.0 license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - JOUR AU - Mashal Mesfer Alsayali AU - Abdullah Al-Sahafi AU - Najlaa Mandoura AU - Hassan Bin Usman Shah AU - Ola Akram Abdul Rashid AU - Khalid AlSharif AU - Amany Hamed Abo Zayed AU - Adel Ibrahim AU - Abdullah Al-Zahrani AU - Fatima Al-Garni AU - Mahmoud Madani Alali AU - Abdullah Al-Garni AU - Mohammed Assiri AU - Assiri Ibrahim Mohammad PY - 2019 DA - 2019/06/11 TI - Patients’ Satisfaction after Primary Health Care Centers’ Integration with Ministry of Health Hospitals, Jeddah JO - Journal of Epidemiology and Global Health SP - 135 EP - 142 VL - 9 IS - 2 SN - 2210-6014 UR - https://doi.org/10.2991/jegh.k.190522.001 DO - 10.2991/jegh.k.190522.001 ID - Alsayali2019 ER -