The Effectiveness of Branchless Banking on Banking Agents: A Case Study in the City of Bima

DOI

10.2991/assehr.k.200827.102How to use a DOI?

Keywords

effectiveness, branchless banking, banking agents

Abstract

This study aims to determine the effectiveness of branchless banking services on banking agents (A Case study in City of Bima). This research is a descriptive research in which a conclusive qualitative approach with descriptive surveys is used. The populations in this research were all 163 BNI 46 (National Bank of Indonesia) agents in the city of Bima. 8 BNI 46 agents were purposively taken as the sample of this research in which there were 80 respondents that use Branchless Banking Service. This research was conducted for 3 months starting from May to July 2019. In order to analyze the data, validity test, reliability test and one sample t-test were used. The validity test indicates that all items in question are valid because the total value of Corrected Item Correlation is higher than 0.3 while the Reliability test is higher than the Cronbach’s Alpha value which is 0, 817> 0.60 that means it is reliable. The t-test is greater than the value of t-table (67.912> 1.99) which means the branchless banking service is very effective.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Puji Muniarty
AU  - Aliah Pratiwi
AU  - Nurhayati Nurhayati
AU  - Ita Purnama
PY  - 2020
DA  - 2020/08/28
TI  - The Effectiveness of Branchless Banking on Banking Agents: A Case Study in the City of Bima
BT  - Proceedings of the 1st Annual Conference on Education and Social Sciences (ACCESS 2019)
PB  - Atlantis Press
SP  - 397
EP  - 399
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200827.102
DO  - 10.2991/assehr.k.200827.102
ID  - Muniarty2020
ER  -