Proceedings of the 3rd ASEAN Conference on Psychology, Counselling, and Humanities (ACPCH 2017)

Practise of Crisis Intervention among Malaysian Counsellors

Authors
Nor Shafrin Ahmad, Siti Fatimah Kamal, Ahmad Amin, Mohamad Sulaiman
Corresponding Author
Nor Shafrin Ahmad
Available Online February 2018.
DOI
https://doi.org/10.2991/acpch-17.2018.19How to use a DOI?
Keywords
Crisis, model of crisis intervention, counsellors.
Abstract
Crisis intervention is a method used to handle people in crisis. It offers immediate, short-term help toindividuals who experience distressful or traumatic event. Crisis may cause psychological breakdowns andopportunity depends on how it been intervene. Thus, counsellors must practise effective crisis intervention inhandling crisis cases. This study aims to examine the 1. counsellor's understanding of crisis; 2. process usedby counsellors in conducting crisis interventions; 3. model used by counsellors on handling crisisintervention. 21 counsellors' with crisis intervention experience selected as a sample by purposive sampling.A semi-structured interview method used to obtain information. The findings were obtained using frequencyand content analysis through the development of themes according to the research questions. The findingssuggest majority (11 counsellors) understand that crisis is an event that has an impact on individuals. Fivecounsellors pointing out that crisis is an event or conflict that causes the individual not to function properlywhile three others further state that crisis as a sudden occurrence in life. One responding counsellorunderstands that crisis needs an immediate solution while another counsellor sees that crisis a need that canbe help through counselling session. The findings also shows that counsellors list various processes ofintervention, including; identify problems; ensure safety; give support; exploring alternatives; make plans;get a commitment; provide follow-up assistance and general counselling processes. Findings on model ofcrisis used shows that 11counsellors were uncertain on the model they used. Five counsellors stated that theyare using the module or other crisis intervention guidelines to replace the existing crisis model. Threecounsellors used the Gilliland Model and two used the Roberts Models. This study explains the grasp ofMalaysian counsellor's on crisis, the process of crisis intervention, and model used in handling crisisintervention. This finding also clarifies that Malaysian counsellors still need more knowledge and training oncrisis interventions according to proper crisis model.
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Proceedings
3rd ASEAN Conference on Psychology, Counselling, and Humanities (ACPCH 2017)
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
February 2018
ISBN
978-94-6252-457-6
ISSN
2352-5398
DOI
https://doi.org/10.2991/acpch-17.2018.19How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Nor Shafrin Ahmad
AU  - Siti Fatimah Kamal
AU  - Ahmad Amin
AU  - Mohamad Sulaiman
PY  - 2018/02
DA  - 2018/02
TI  - Practise of Crisis Intervention among Malaysian Counsellors
BT  - 3rd ASEAN Conference on Psychology, Counselling, and Humanities (ACPCH 2017)
PB  - Atlantis Press
SP  - 95
EP  - 98
SN  - 2352-5398
UR  - https://doi.org/10.2991/acpch-17.2018.19
DO  - https://doi.org/10.2991/acpch-17.2018.19
ID  - Ahmad2018/02
ER  -