The Types of Communication Used in Workplace

DOI

10.2991/aecon-17.2017.43How to use a DOI?

Keywords

communication, accountant, hard skill, soft skill, bahasa Indonesia

Abstract

The academic ability (hard skills) in today's global era is not enough to prepare graduates to enter the workplace. This ability needs to be balanced with the mastery of soft skills that can help to achieve success in social life. One of the important components of soft skills mastered in the workplace is communication. This research aims to identify the types of oral and written communications along with the language used in the business by accounting scholars. This study used descriptive qualitative and quantitative methods. Respondents in this study were graduates of accounting from several universities in Jakarta, thirteen people, male and female, had worked for at least two years, and native speakers of the bahasa Indonesia. Data collection technique is done by spreading the questionnaires by asking respondents to choose the types of communication done in their workplace in accordance with their professions. Besides the questionnaires, this study used semi-structured interviews. The interview results are then verbatim transcribed. Interview transcripts will be interpreted to mean the purpose of the study. The results of the questionnaire will be described by calculating the frequency and percentage. The results of this study indicate that in oral communication respondents interact more over the telephone (85%) and discuss with colleagues or leaders (53.8%). In writing communication respondents use email (77%) and memo (46,2%). The language used in calling, discussing and writing memos is bahasa Indonesia, while both English and bahasa Indonesia are used to writing emails. This study concluded that oral and written communications are equally important to be mastered by accounting graduates in the work life. English becomes important used in written communication to send and reply to emails.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Sri Hapsari Wijayanti
PY  - 2017/10
DA  - 2017/10
TI  - The Types of Communication Used in Workplace
BT  - Proceedings of the 4th Asia Pacific Education Conference (AECON 2017)
PB  - Atlantis Press
SP  - 224
EP  - 229
SN  - 2352-5398
UR  - https://doi.org/10.2991/aecon-17.2017.43
DO  - 10.2991/aecon-17.2017.43
ID  - Wijayanti2017/10
ER  -