Proceedings of the 2020 International Conference on Advanced Education, Management and Information Technology (AEMIT 2020)

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A Study of Influencing Factors of Satisfaction of Community Home-Based Nursing Service Based on ACSI Model

Authors
Tianqi Li, Lijun Wan
Corresponding Author
Lijun Wan
Available Online 28 July 2020.
DOI
10.2991/assehr.k.200727.013How to use a DOI?
Keywords
Community home-based nursing service, elderly, satisfaction, influencing factors, ACSI model
Abstract

Community home-based care service is the first choice for the elderly in China. Analysis of the factors affecting the satisfaction of the elderly is conducive to the improvement of the quality of service in the community in the future and the improvement of the elderly’s happiness in their later life.In this paper, through on-the-spot visits, questionnaire survey method is used to investigate the elderly receiving community home-based elderly care services, and obtain data. Through data analysis, it is concluded that the key factor affecting the satisfaction of the elderly is the service quality of the service center.The innovation of this paper is to build the satisfaction model of community home-based elderly care based on the traditional ACSI model, and strive to maximize the happiness of the elderly by improving the role of key factors.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2020 International Conference on Advanced Education, Management and Information Technology (AEMIT 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
28 July 2020
ISBN
978-94-6252-992-2
ISSN
2352-5398
DOI
10.2991/assehr.k.200727.013How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Tianqi Li
AU  - Lijun Wan
PY  - 2020
DA  - 2020/07/28
TI  - A Study of Influencing Factors of Satisfaction of Community Home-Based Nursing Service Based on ACSI Model
BT  - Proceedings of the 2020 International Conference on Advanced Education, Management and Information Technology (AEMIT 2020)
PB  - Atlantis Press
SP  - 57
EP  - 60
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200727.013
DO  - 10.2991/assehr.k.200727.013
ID  - Li2020
ER  -