The Logical Route of Research on Satisfaction of Government Service Centers from the Perspective of Administrative Burden
- 10.2991/assehr.k.200727.032How to use a DOI?
- Administrative burden, government service center, satisfaction
To objectively examine the existing on the construction of government affairs service center, understand the degree of satisfaction “reality” and “ought to be” the gap between, improve satisfaction in the government affairs service center. This article embarks from the perspective of administrative burden, by “two dimensions” and the analytical framework of “three sides”, from “service supply” and “service receives” two ports, using two ways of field investigation and questionnaire for data collection, based on “learning cost, compliance cost and psychological cost” three aspects, studies the government affairs service center operations.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Xiaoning Zhu AU - Yuwei Tang PY - 2020 DA - 2020/07/28 TI - The Logical Route of Research on Satisfaction of Government Service Centers from the Perspective of Administrative Burden BT - Proceedings of the 2020 International Conference on Advanced Education, Management and Information Technology (AEMIT 2020) PB - Atlantis Press SP - 144 EP - 148 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.200727.032 DO - 10.2991/assehr.k.200727.032 ID - Zhu2020 ER -