The Logical Route of Research on Satisfaction of Government Service Centers from the Perspective of Administrative Burden

DOI

10.2991/assehr.k.200727.032How to use a DOI?

Keywords

Administrative burden, government service center, satisfaction

Abstract

To objectively examine the existing on the construction of government affairs service center, understand the degree of satisfaction “reality” and “ought to be” the gap between, improve satisfaction in the government affairs service center. This article embarks from the perspective of administrative burden, by “two dimensions” and the analytical framework of “three sides”, from “service supply” and “service receives” two ports, using two ways of field investigation and questionnaire for data collection, based on “learning cost, compliance cost and psychological cost” three aspects, studies the government affairs service center operations.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xiaoning Zhu
AU  - Yuwei Tang
PY  - 2020
DA  - 2020/07/28
TI  - The Logical Route of Research on Satisfaction of Government Service Centers from the Perspective of Administrative Burden
BT  - Proceedings of the 2020 International Conference on Advanced Education, Management and Information Technology (AEMIT 2020)
PB  - Atlantis Press
SP  - 144
EP  - 148
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200727.032
DO  - 10.2991/assehr.k.200727.032
ID  - Zhu2020
ER  -