Public Service Mall of Badung Regency:

Product Bureaucratic Reform of Badung Regency in Public Services

DOI

10.2991/aebmr.k.201116.025How to use a DOI?

Keywords

performance, local government, bureaucratic reform

Abstract

Bureaucratic reform is interpreted as a major change in the paradigm and governance. Bureaucratic reform includes changes in bureaucratic structure and repositioning, changes in the political and legal system as a whole, changes in mental and cultural attitudes of bureaucrats and society, as well as changes in mindset and commitment of the government and political parties. In 2010, bureaucratic reform was determined as a program that must be implemented by ministries / institutions / regional governments, marked by the stipulation of Presidential Regulation Number 81 of 2010 concerning the Grand Design of the 2010-2025 Bureaucracy Reform. Until 2013, there were 56 ministries / institutions that have implemented bureaucratic reform. As for the local government level, 98 local governments became pilot projects. But on the other hand, there are still many problems found in the government bureaucracy. Characterized by the continued increase in public complaints about the poor quality of public services and the high corruption cases involving state administrators or bureaucratic apparatus. Badung Regency, Bali launched the Public Service Mall (MPP) as one of the breakthroughs to facilitate public licensing services in the community. Bandung Regency itself became a pilot project appointed by the Ministry of Administrative Reform and Bureaucratic Reform (Kemenpan RB) for public service malls. The construction of the Public Service Mall is an innovation carried out by the Badung Regency Government in the field of public services. In addition, this Public Service Mall is one of the products of bureaucratic reform that has been carried out by the Badung Regency Government. With this Public Service Mall, the level of public satisfaction associated with the performance of public services in Badung Regency has increased every year, especially in the field of facilities and infrastructure in providing public services.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - I Made Wimas Candranegara
AU  - I Putu Eka Mahardhika
AU  - I Wayan Mirta
PY  - 2020
DA  - 2020/11/17
TI  - Public Service Mall of Badung Regency:
BT  - Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019)
PB  - Atlantis Press
SP  - 116
EP  - 122
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.201116.025
DO  - 10.2991/aebmr.k.201116.025
ID  - Candranegara2020
ER  -