Proceedings of 2nd Annual Management, Business and Economic Conference (AMBEC 2020)

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The Effect of User Interface Development on Mobile-banking Usage During the Covid-19 Pandemic

Case Study on PT BTN’s M-Banking Product Re-launch

Authors
Tri Istining Wardani
Corresponding Author
Tri Istining Wardani
Available Online 19 July 2021.
DOI
10.2991/aebmr.k.210717.006How to use a DOI?
Keywords
technology acceptance model, theory of planned behavior, mobile-banking, covid-19
Abstract

This research was conducted to examine the direct and indirect roles of the factors that determine the behavior of using BTN mobile-banking during the Covid-19 pandemic. Population is Malang State Polytechnic faculty-members who use the BTN mobile-banking application. Questionnaire that was adapted from the integration of the Technology Acceptance Model and Theory of Planned Behavior was distributed electronically. The sampling technique used purposive sampling, and 112 data were used as objects of analysis using Path Analysis. The result indicated that Perceived Usefulness and Perceived Ease of Use positively and significantly contribute to Attitude Toward Behavior which leads to the faculty-member’s intention to use m-banking, while from the total coefficients it was proved that the easiness predominantly affects intention to use technology. In contrary, Subjective Norm has no significant effect on intention to use. The development of a user interface in a m-banking application during the Covid-19 pandemic is very important for banking industry. However, the easiness has proven to be the most important factor to consider rather than other factors.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of 2nd Annual Management, Business and Economic Conference (AMBEC 2020)
Series
Advances in Economics, Business and Management Research
Publication Date
19 July 2021
ISBN
10.2991/aebmr.k.210717.006
ISSN
2352-5428
DOI
10.2991/aebmr.k.210717.006How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Tri Istining Wardani
PY  - 2021
DA  - 2021/07/19
TI  - The Effect of User Interface Development on Mobile-banking Usage During the Covid-19 Pandemic
BT  - Proceedings of 2nd Annual Management, Business and Economic Conference (AMBEC 2020)
PB  - Atlantis Press
SP  - 25
EP  - 30
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210717.006
DO  - 10.2991/aebmr.k.210717.006
ID  - Wardani2021
ER  -