The Effect of User Interface Development on Mobile-banking Usage During the Covid-19 Pandemic
Case Study on PT BTN’s M-Banking Product Re-launch
- 10.2991/aebmr.k.210717.006How to use a DOI?
- technology acceptance model, theory of planned behavior, mobile-banking, covid-19
This research was conducted to examine the direct and indirect roles of the factors that determine the behavior of using BTN mobile-banking during the Covid-19 pandemic. Population is Malang State Polytechnic faculty-members who use the BTN mobile-banking application. Questionnaire that was adapted from the integration of the Technology Acceptance Model and Theory of Planned Behavior was distributed electronically. The sampling technique used purposive sampling, and 112 data were used as objects of analysis using Path Analysis. The result indicated that Perceived Usefulness and Perceived Ease of Use positively and significantly contribute to Attitude Toward Behavior which leads to the faculty-member’s intention to use m-banking, while from the total coefficients it was proved that the easiness predominantly affects intention to use technology. In contrary, Subjective Norm has no significant effect on intention to use. The development of a user interface in a m-banking application during the Covid-19 pandemic is very important for banking industry. However, the easiness has proven to be the most important factor to consider rather than other factors.
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Tri Istining Wardani PY - 2021 DA - 2021/07/19 TI - The Effect of User Interface Development on Mobile-banking Usage During the Covid-19 Pandemic BT - Proceedings of 2nd Annual Management, Business and Economic Conference (AMBEC 2020) PB - Atlantis Press SP - 25 EP - 30 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.210717.006 DO - 10.2991/aebmr.k.210717.006 ID - Wardani2021 ER -