SME Loan Process Efficiency With McKinsey 7S Model
- 10.2991/assehr.k.210531.041How to use a DOI?
- Bank, Efficiency, Loan Documentation, McKinsey 7S, Non-Value-Added
The rapid growth in fintech (financial technologies) companies is resulting in tougher competition in the banking industry. That is why banks should begin to improve their business model to meet the needs of borrowers. The objective of this paper is to evaluate the process of lending to borrowers and gives suggestion to improve the process. This research used a mixed method. The research instruments used are questionnaire, observation, and interview. The result from this research is banks should consider using advanced technology to improve their lending process, thus reducing processing time. In addition, because there are still many manual processes, banks should manage their human capital aspects, including improving their skills and competencies. For the conclusion, which can be seen from McKinsey’s 7S elements, the systems and staffs are the elements that must be improved but the improvement of those elements must be in line with other elements.
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Diona Ayu Melinda AU - Andriyanti Wagianto PY - 2021 DA - 2021/05/31 TI - SME Loan Process Efficiency With McKinsey 7S Model BT - Proceedings of the Asia-Pacific Research in Social Sciences and Humanities Universitas Indonesia Conference (APRISH 2019) PB - Atlantis Press SP - 324 EP - 331 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210531.041 DO - 10.2991/assehr.k.210531.041 ID - Melinda2021 ER -