Proceedings of the 13th International Conference on Business, Accounting, Finance and Economics (BAFE 2025)

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Understanding the Key Factors Impacting Employee Retention within the Logistics Sector of Malaysia

Authors
Fabian Nicholas A/L Martin1, *, Pavitralexmi A/P Vasudavan1, Chua Soon Cheng1, Karunanithy A/L Degeras1, Afwan Hakim Md Mahdzir1
1Faculty of Science, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900, Kampar, Perak, Malaysia
*Corresponding author. Email: fabian0520@1utar.my
Corresponding Author
Fabian Nicholas A/L Martin
Available Online 28 December 2025.
DOI
10.2991/978-94-6463-968-1_10How to use a DOI?
Keywords
Employee Retention; Malaysian Logistics Firms; HR Strategies; Turnover
Abstract

Employee retention has become a critical concern in the logistics sector of Malaysia due to the increasing demand for skilled labor and the dynamic nature of the industry. Despite its significance, many logistics companies continue to face high turnover rates, which negatively impact operational efficiency and overall organizational performance. This study investigates the key factors influencing employee retention within logistics organizations in Malaysia. Specifically, the study identifies the factors that cause employees to quit, explores the effects of employee turnover, and recommends innovative strategies organizations can implement to sustain retention rates. Thematic analysis based on interviews with HR managers revealed five central themes: Work-life Balance, Remuneration, Career Development, Job Security, and Fairness. Findings highlight unique challenges faced by Malaysian logistics firms, offering actionable insights for HR policy and practice. This paper contributes novelty by providing a comprehensive retention model specific to the Malaysian logistics sector, addressing gaps in previous research and offering practical strategies for workforce stability.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 13th International Conference on Business, Accounting, Finance and Economics (BAFE 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
28 December 2025
ISBN
978-94-6463-968-1
ISSN
2352-5428
DOI
10.2991/978-94-6463-968-1_10How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Fabian Nicholas A/L Martin
AU  - Pavitralexmi A/P Vasudavan
AU  - Chua Soon Cheng
AU  - Karunanithy A/L Degeras
AU  - Afwan Hakim Md Mahdzir
PY  - 2025
DA  - 2025/12/28
TI  - Understanding the Key Factors Impacting Employee Retention within the Logistics Sector of Malaysia
BT  - Proceedings of the 13th International Conference on Business, Accounting, Finance and Economics (BAFE 2025)
PB  - Atlantis Press
SP  - 112
EP  - 128
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-968-1_10
DO  - 10.2991/978-94-6463-968-1_10
ID  - Martin2025
ER  -