Proceedings of the Brawijaya International Conference on Multidisciplinary Sciences and Technology (BICMST 2020)

Factors Influencing the Use of Fintech Payment Services in Indonesia : Literature Review

Authors
Dyah Santhi Dewi, Reni Wulansari
Corresponding Author
Dyah Santhi Dewi
Available Online 22 October 2020.
DOI
https://doi.org/10.2991/assehr.k.201021.008How to use a DOI?
Keywords
fintech, service quality, trust, UTAUT2, SEM
Abstract

Fintech payment is a form of financial transformation that develops along with changing in people’s lifestyles which are currently dominated by the use of information technology and demand of fast-paced life. Based on data from Bank Indonesia digital payment transactions through fintech, the trend raise to 77.6% on February 2019. This shows the increasing enthusiasm of Indonesian people to use fintech payments. According to the OJK, there are risks of using fintech payment, namely the potential for fraud and data privacy abuse from hackerattacks. This affect the trust of consumers to use fintech services. Furthermore fintech providers in Indonesia need to make efforts to maintain trust and service quality for their consumers. So this research aims to develop a model that affects consumers in Indonesia in using fintech payment. This study offers UTAUT2 development model by adding service quality and trust variables, where both of these variables in previous studies have been shown to increase Behavioral Intention. The results of this study provide recommendations for fintech payment service providers to improve their service users.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the Brawijaya International Conference on Multidisciplinary Sciences and Technology (BICMST 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
22 October 2020
ISBN
978-94-6239-263-2
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.201021.008How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Dyah Santhi Dewi
AU  - Reni Wulansari
PY  - 2020
DA  - 2020/10/22
TI  - Factors Influencing the Use of Fintech Payment Services in Indonesia : Literature Review
BT  - Proceedings of the Brawijaya International Conference on Multidisciplinary Sciences and Technology (BICMST 2020)
PB  - Atlantis Press
SP  - 33
EP  - 36
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201021.008
DO  - https://doi.org/10.2991/assehr.k.201021.008
ID  - Dewi2020
ER  -