How to Improve Employee Performance Management for Small and Medium-Sized Enterprises in the Agro-Tourism Sector Based on Service 4.0

DOI

10.2991/978-2-494069-49-7_96How to use a DOI?

Keywords

Employee Performance Management; Service 4.0; Performance Appraisal; Small and Medium-Sized Enterprises

Abstract

The goal of this study is to assess the efficacy of an employee performance management model for five small and medium-sized firms in the agrotourism industry based on prior research findings. It is critical to boost local and international visitor interest in agrotourism in Indonesia, particularly in West Bandung Regency. This research examines the changes in employee performance before and after the model’s implementation, as well as how far service 4.0 may supplement the employee performance management model. This study employs a qualitative approach. The findings show that there are favourable changes in employee performance based on supervisor evaluations of numerous workers and visitor assessments of service quality for all employees. After four months of using the employee performance management model, the four research items improved employee performance. Another finding suggests that while the use of technology in the industrial age 4.0 can aid employees’ job, the quality of agrotourism services (particularly in terms of employee initiative and friendliness toward guests) cannot be substituted by digitalization.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ida Nuraida
PY  - 2022
DA  - 2022/12/29
TI  - How to Improve Employee Performance Management for Small and Medium-Sized Enterprises in the Agro-Tourism Sector Based on Service 4.0
BT  - Proceedings of the 3rd Borobudur International Symposium on Humanities and Social Science 2021 (BIS-HSS 2021)
PB  - Atlantis Press
SP  - 581
EP  - 587
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-49-7_96
DO  - 10.2991/978-2-494069-49-7_96
ID  - Nuraida2022
ER  -