Eastern Regional Organization for Public Administration Conference (EROPA 2018)

Reward For Public: A Public Service Engineering

Authors
Rustan Amarullah, Fani Heru Wismono
Corresponding Author
Rustan Amarullah
Available Online November 2019.
DOI
https://doi.org/10.2991/eropa-18.2019.9How to use a DOI?
Keywords
Rewards for Public, Appreciation, Public Service Innovation
Abstract

The performance of the bureaucracy, in term of public services, is ultimately highly dependent on public participation. Bureaucratic targets for the number of people recording KTPs, managing the birth certificates or deaths, licensing, complying the compulsory education policy, vaccinations and medical tests, or participating in farmer groups / fishermen, will be accomplished if the community is actively involved in dealing with bureaucracy. Although all these bureaucratic affairs are mandatory things that need to be completed by the public, but on the other hand the public believes that they still have the option to whether obey or disobey. Therefore, the public commitments become very important to support the performance of government (public service), and to this issue, government should give more attention on how to stimulate and appreciate the public concern. This paper offers a new concept in designing the public services improvement through the provision of rewards to the public. Reward to the public who completed his public liability is a relevant innovation in public services to be applied. This provision of rewards to the public has relatively absent in public services, while it is important to increase public participation and satisfaction on the one hand and to changes the mind-set and behavior of government apparatus on the other. Rewards to the public can be given, adjusting the capability of the government, ranging from minimal cost such as applauded by all employees, appreciation certificates, letters of gratitude from local leaders to other types of rewards given after the community completed the public service.

Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Eastern Regional Organization for Public Administration Conference (EROPA 2018)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
November 2019
ISBN
978-94-6252-838-3
ISSN
2352-5398
DOI
https://doi.org/10.2991/eropa-18.2019.9How to use a DOI?
Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Rustan Amarullah
AU  - Fani Heru Wismono
PY  - 2019/11
DA  - 2019/11
TI  - Reward For Public: A Public Service Engineering
BT  - Eastern Regional Organization for Public Administration Conference (EROPA 2018)
PB  - Atlantis Press
SP  - 73
EP  - 79
SN  - 2352-5398
UR  - https://doi.org/10.2991/eropa-18.2019.9
DO  - https://doi.org/10.2991/eropa-18.2019.9
ID  - Amarullah2019/11
ER  -