Analysis on Project Performance Management of Calling Center

DOI

10.2991/essaeme-16.2016.13How to use a DOI?

Keywords

Calling center, Project performance management, Design, Identification.

Abstract

As economic development level improves continually, calling center gains rapid development and progress. As technology becomes mature and the industry improves continuously, calling center operates more smoothly. Performance management is a very important content and also the emphasis of performance management. But, there is certain gap between actual competition effect and expected performance objective, and it is very hard to pre-control the implementation process. This paper will analyze design optimization, identification method and performance control of calling center and proposes several effective suggestions on how to carry out performance management under the guidance of project management theory, in the hope of offering reference for performance management of calling center.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Qiaoman Liu
PY  - 2016/08
DA  - 2016/08
TI  - Analysis on Project Performance Management of Calling Center
BT  - Proceedings of the 2016 International Conference on Economics, Social Science, Arts, Education and Management Engineering
PB  - Atlantis Press
SP  - 69
EP  - 73
SN  - 2352-5398
UR  - https://doi.org/10.2991/essaeme-16.2016.13
DO  - 10.2991/essaeme-16.2016.13
ID  - Liu2016/08
ER  -