FACTORS THAT AFFECT USERS' SATISFACTION OR TRANSJAKARTA BUS CORRIDOR 10 CONSUMERS IN JAKARTA
Available Online November 2017.
- https://doi.org/10.2991/grost-17.2018.8How to use a DOI?
- TransJakarta transportation service, SEM ((Structural Equation Modeling), Service Quality, Customer Loyalty, Customer Satisfaction
- TransJakarta is a transportation service in Jakarta that has been operating since January 15th 2004 with the hope of giving faster, comfortable, but also affordable service for the citizens of Jakarta. Researchers used SEM (Structural Equation Modeling) with the SmartPLS software, hence the affection of Service Quality and Customer Loyalty to Customer Satsifaction and on the other hand, the affection of Customer Loyalty to Service Quality can answer the three hypotheses.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Sonya Sidjabat PY - 2017/11 DA - 2017/11 TI - FACTORS THAT AFFECT USERS' SATISFACTION OR TRANSJAKARTA BUS CORRIDOR 10 CONSUMERS IN JAKARTA BT - Global Research on Sustainable Transport (GROST 2017) PB - Atlantis Press SP - 86 EP - 101 SN - 2352-5401 UR - https://doi.org/10.2991/grost-17.2018.8 DO - https://doi.org/10.2991/grost-17.2018.8 ID - Sidjabat2017/11 ER -