Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)

FACTORS THAT AFFECT USERS' SATISFACTION OR TRANSJAKARTA BUS CORRIDOR 10 CONSUMERS IN JAKARTA

Authors
Sonya Sidjabat
Corresponding Author
Sonya Sidjabat
Available Online November 2017.
DOI
https://doi.org/10.2991/grost-17.2018.8How to use a DOI?
Keywords
TransJakarta transportation service, SEM ((Structural Equation Modeling), Service Quality, Customer Loyalty, Customer Satisfaction
Abstract
TransJakarta is a transportation service in Jakarta that has been operating since January 15th 2004 with the hope of giving faster, comfortable, but also affordable service for the citizens of Jakarta. Researchers used SEM (Structural Equation Modeling) with the SmartPLS software, hence the affection of Service Quality and Customer Loyalty to Customer Satsifaction and on the other hand, the affection of Customer Loyalty to Service Quality can answer the three hypotheses.
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Proceedings
Global Research on Sustainable Transport (GROST 2017)
Part of series
Advances in Engineering Research
Publication Date
November 2017
ISBN
978-94-6252-449-1
ISSN
2352-5401
DOI
https://doi.org/10.2991/grost-17.2018.8How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Sonya Sidjabat
PY  - 2017/11
DA  - 2017/11
TI  - FACTORS THAT AFFECT USERS' SATISFACTION OR TRANSJAKARTA BUS CORRIDOR 10 CONSUMERS IN JAKARTA
BT  - Global Research on Sustainable Transport (GROST 2017)
PB  - Atlantis Press
SN  - 2352-5401
UR  - https://doi.org/10.2991/grost-17.2018.8
DO  - https://doi.org/10.2991/grost-17.2018.8
ID  - Sidjabat2017/11
ER  -