Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)

ASSESSMENT OF CUSTOMER'S SATISFACTION ON BAGGAGE HANDLING SERVICE AT SOEKARNO-HATTA INTERNATIONAL AIRPORT

Authors
Amelia Fitantri, Adha Iqbal Madhani, Sekar Widiastuti
Corresponding Author
Amelia Fitantri
Available Online November 2017.
DOI
https://doi.org/10.2991/grost-17.2018.48How to use a DOI?
Keywords
baggage handling system; performance service; costumer satisfaction; service quality; airport
Abstract
The role of the airport as a meeting place between the users of air transport (passenger) and air transport provider (airlines) is very important. Passengers' satisfaction is an important part of the service at the airport. Trying to provide excellent service for baggage handling becomes one of the important factors to improve passengers' satisfaction quality. The Soekarno-Hatta International Airport satisfaction index is still not satisfactory especially on manual baggage handlers. Researchers tried to find out whether the perception of passengers about the quality of service related to the satisfaction of Soekarno-Hatta Airport. This research uses quantitative descriptive method. Data were collected from the questionnaire.
Open Access
This is an open access article distributed under the CC BY-NC license.

Download article (PDF)

Proceedings
Global Research on Sustainable Transport (GROST 2017)
Part of series
Advances in Engineering Research
Publication Date
November 2017
ISBN
978-94-6252-449-1
ISSN
2352-5401
DOI
https://doi.org/10.2991/grost-17.2018.48How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Amelia Fitantri
AU  - Adha Iqbal Madhani
AU  - Sekar Widiastuti
PY  - 2017/11
DA  - 2017/11
TI  - ASSESSMENT OF CUSTOMER'S SATISFACTION ON BAGGAGE HANDLING SERVICE AT SOEKARNO-HATTA INTERNATIONAL AIRPORT
BT  - Global Research on Sustainable Transport (GROST 2017)
PB  - Atlantis Press
SN  - 2352-5401
UR  - https://doi.org/10.2991/grost-17.2018.48
DO  - https://doi.org/10.2991/grost-17.2018.48
ID  - Fitantri2017/11
ER  -