THE FACTORS INFLUENCING BUSINESS ONLINE ENTREPENEURS IN CHOOSING DELIVERY SERVICE
Andre Yosafat, Ivan Sadrakh, Juliater Simarmata, Hiskia Simarmata
Available Online November 2017.
- https://doi.org/10.2991/grost-17.2018.67How to use a DOI?
- online business ,brand image, delivery service, price, service quality, e-commerce, service innovation
- The development of technology and information to make millennial society now began to change the way shopping that initially shop conventionally to shop online, The rapid growth of e-commerce market share in Indonesia is already no doubt. With the number of internet users reaching the number 82 million people or about 30% of the total population in Indonesia, the e-commerce market into a gold mine is very tempting for some people who can see the potential for the future. This growth is supported by data from the Minister of Communications which states that the value of e-commerce transactions in 2013 reached Rp130 trillion, so that online business is now starting to grow and many people become online business, this makes the online business requires a service delivery right to send the goods to the buyer, there are some companies that are well known delivery service delivery by the community such as TIKI (Titipan Kilat), JNE, SICEPAT, J & T EXPRESS, in this study researchers conducted a survey of 34 respondents of online business and in this study researchers only choose 2 companies that have TIKI brand image and J & T Express company which is a startup company that is in demand by online business, the aspect that will be compared between 2 companies is Brand Image, Price, Kind of Service, Service Quality, & Service innovation with comparative TIKI results Brand and J & T express at an affordable price.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Andre Yosafat AU - Ivan Sadrakh AU - Juliater Simarmata AU - Hiskia Simarmata PY - 2017/11 DA - 2017/11 TI - THE FACTORS INFLUENCING BUSINESS ONLINE ENTREPENEURS IN CHOOSING DELIVERY SERVICE BT - Global Research on Sustainable Transport (GROST 2017) PB - Atlantis Press SP - 767 EP - 773 SN - 2352-5401 UR - https://doi.org/10.2991/grost-17.2018.67 DO - https://doi.org/10.2991/grost-17.2018.67 ID - Yosafat2017/11 ER -